How to Reschedule SGR Ticket Online

If you want to know how to reschedule SGR ticket online, this guide walks you through the official steps, fees, and tips.

Quick Answer — At a Glance

• Go to metickets.krc.co.ke → Manage Premium Booking → Reschedule option. Madaraka Express+1

• Enter your ticket number and verify via OTP. Madaraka Express

• Select the new date and pay a 10% rescheduling fee. KRC+1

• Confirm and receive new ticket via SMS/email. Madaraka Express

Step-by-Step Guide

1. Log Into the Kenya Railways Booking Portal

• Visit metickets.krc.co.ke.

• Click Manage Premium Booking.

2. Choose Reschedule Ticket

• In Manage Booking, select Reschedule a Booking.

• Provide your ticket number when prompted.

3. Verification

• You’ll receive an OTP via SMS or email. Enter this to verify that you are the ticket holder.

4. Select New Travel Date & Time

• Browse available schedules and pick a new date/time that works for you.

• Ensure there are seats available for your chosen new date.

5. Pay Rescheduling Fee

• A 10% penalty fee of the fare applies for rescheduling. KRC+1

• Confirm payment via the portal (MPESA or designated method).

6. Get Your Updated Ticket

• Once rescheduled, you’ll receive the updated ticket via SMS or email.

• Print or save the ticket to use on the day.

7. Check Any Cancellation Cutoff Time

• Ensure you reschedule within allowed timeframe—some changes may not be permitted within 48 hours before departure. Kenya Times

Important Notes & Tips

• Rescheduling can only be done before your original departure; same-day changes might not be allowed.

• Confirm station and route availability on the new date.

• Check that the new ticket’s route, train type, and times match your needs.

• Keep original ticket, payment confirmation, and OTPs in case you need to query later.

• The 10% reschedule fee is separate from the cancellation policy (30% cancellation fee). KRC+1

FAQs

Q: Can I reschedule a ticket the same day as travel?

A: Usually no; changes must be done before 48 hours to departure, depending on policy.

Q: What happens if there are no seats available on my new date?

A: You may need to choose a different timetable or cancel and rebook if allowed.

Q: Does rescheduling affect the class or train type?

A: You’ll be rescheduled to same or equivalent class, provided availability.

Q: Do I need to go to a station to reschedule?

A: Not if you can do it online via the booking portal. Station change is only needed if portal issues occur.