How to Open TIMS Account

Opening a TIMS account is the first step toward accessing Kenya’s modern digital transport services. The Transport Integrated Management System (TIMS), managed by NTSA, has replaced long queues and piles of paperwork with a simple online platform. Whether you want to register a new car, transfer vehicle ownership, apply for a reflective number plate, or update your driving details, it all starts with a TIMS account. Many Kenyans struggle at the registration stage because of missing details or confusion between the ID number and ID serial number. With the right guide, however, the process becomes smooth and straightforward.

Quick Answer — At a Glance

1. Visit the NTSA / TIMS self-service portal (via NTSA or eCitizen).

2. Choose “Register” and select your account type (Individual, Dealer, Company).

3. Enter your ID serial number, KRA PIN, mother’s maiden name, phone, and email.

4. Verify with an SMS code, set your password, then log in.

5. Access the TIMS dashboard and change your default password.

Why You Need a TIMS Account

A TIMS account is mandatory for accessing most NTSA services online — from vehicle registration to ownership transfer, licensing, and other digital services. (ntsa.go.ke)

Step-by-Step Guide

1. Go to the NTSA / TIMS portal

   • Visit serviceportal.ntsa.go.ke or access TIMS via ntsa.go.ke under Services > TIMS. (serviceportal.ntsa.go.ke)

   • Some users may be redirected through eCitizen before reaching TIMS.

2. Click Register / Sign Up

   • On the login page, click Register (New Account).

   • Select the type of account you want to open:
     • Individual / Citizen
     • Dealer / Agent
     • Company / Financial Institution (mhhinternational.com)

3. Enter identity and KRA details

   • Enter your ID serial number (found on the bottom right of your ID card, not the ID number). (senseitechnology.co.ke)

   • Provide your KRA PIN.

   • Fill in your mother’s maiden name, mobile number, and email. (mhhinternational.com)

4. Verify via SMS / OTP

   • Click “Send verification code.”

   • Enter the OTP sent to your mobile phone. (seaways.net)

5. Receive login credentials & log in

   • You’ll receive a temporary password via SMS.

   • Log in with your ID number and temporary password, then request a login code (OTP). (senseitechnology.co.ke)

6. Change default password & set security

   • Once logged in, click your profile menu (top right).

   • Select “Change Password” and set a strong, personal password. (senseitechnology.co.ke)

   • You can now access your TIMS dashboard for all NTSA services. (automag.co.ke)

Important Notes & Tips

• Registration is free — never pay anyone to create an account for you.

• A single mobile number can only be linked to one TIMS account. (mhhinternational.com)

• Use the ID serial number, not the ID number, when prompted.

• Ensure the phone number you provide is registered in your name to receive OTPs.

• If you forget your password, use the “Forgot Password” option to reset.

FAQs

What is TIMS?
TIMS is NTSA’s online platform for handling transport and vehicle services in Kenya.

Who can open a TIMS account?
Any Kenyan citizen, company, dealer, or financial institution that needs NTSA services can register.

How long does registration take?
If you have your ID, KRA PIN, and phone ready, it takes less than 10 minutes.

Can I use any phone number?
No. The phone number must be registered in your name to receive OTPs.

Can I change my phone number later?
Yes, but you’ll need to verify it or contact NTSA support.

Is a TIMS account free?
Yes. You only pay for NTSA services you request, not for creating the account.