How to Load Safaricom Airtime Using Scratch Card

There’s something familiar and reassuring about holding a scratch card in your hand. Whether you’re in a place with patchy internet or you simply prefer the old-school way of recharging, scratch cards remain a reliable option. Loading airtime is quick once you know the exact steps — and with Safaricom, it only takes a few seconds. This guide will walk you through everything from revealing the PIN to troubleshooting if things don’t go as planned.

Quick Answer — At a Glance

1. Scratch the card to reveal the hidden PIN.

2. Dial 141PIN# on your Safaricom line.

3. For another number, dial 141PIN*07XXXXXXXX#.

4. Confirm the balance message on your phone.

Step-by-Step Guide

1. Scratch to Reveal the PIN

• Gently scratch the silver strip to uncover the digits.
• Keep the card safe until your airtime is credited.

2. Load Airtime on Your Own Line

• On your Safaricom phone, dial 141 followed by the PIN, then press the call button.
• Within seconds, you’ll receive a confirmation message showing your updated balance.

3. Send Airtime to Another Safaricom Number

• Dial 141PIN*07XXXXXXXX# replacing 07XXXXXXXX with the recipient’s number.
• Check the confirmation screen carefully before proceeding.

4. Use the MySafaricom App

• Open your MySafaricom app.
• Go to Airtime Top Up → Scratch Card, then type or scan the PIN.
• Your airtime will be credited instantly.

5. If the Airtime Doesn’t Reflect

• Recheck that the PIN was entered correctly.
• Wait a few minutes — sometimes there’s a short delay.
• If the problem continues, contact Safaricom customer care.

Important Notes & Tips

• PINs are usually 12–16 digits — don’t skip or add extra characters.
• Never share your scratch card PIN before use.
• Keep receipts and cards until your top-up is successful.
• Using the app reduces typing errors and saves time.

FAQs

What code do I use to load Safaricom airtime?
Dial *141*PIN# on your Safaricom line.

Can I send airtime to another number directly?
Yes, dial *141*PIN*recipient number# to top up another Safaricom line.

What happens if I scratch off the PIN completely?
Visit a Safaricom shop with the damaged card for assistance.

How long should airtime take to reflect?
Usually it’s instant, but give it up to five minutes before retrying.

Can I use Safaricom scratch cards outside Kenya?
No, they only work on the Safaricom Kenya network.