How to Get Store Number for Till Number

When you set up an M-Pesa till (or “Buy Goods” shop), you might be asked for a “store number” — a code tied to your physical outlet. But what if you lose it or never received it? In this article, I’ll walk you through how to retrieve or confirm your store number so your till stays functional and connected.

Quick Answer — At a Glance

1. Use the USSD menu via *234# and navigate “My Store Number”

2. Check the SMS or documents you received when registering

3. Log in to the M-Pesa Business portal or agent portal

4. Contact customer support with your till number to request it

5. Confirm via 2342# or business till activation commands

Step-by-Step Guide

1. *Dial 234# from the number registered with your till

   • Choose “M-Pesa agent services” (or similar).

   • Select “What is my store NO” (or “My Store Number”) option.

   • The system should respond with your store number. Tuko.co.ke – Kenya news.+1

2. Check the SMS or registration docs

   • When you applied for your till, Safaricom sends an SMS containing your till and store number.

   • Also inspect your application confirmation emails or physical documents for “store number.”

3. Log in to Safaricom’s Business (M-Pesa) portal or agent portal

   • On the portal where you manage your till, look under settings or account details — your store number may be listed there.

   • If you applied via the M-Pesa for Business portal, this is where your till and store numbers are managed. m-pesaforbusiness.co.ke+1

4. Use the Business Till activation command (2342#)

   • After your till is issued, you may need to activate it by dialing 2342#.

   • During activation, you may be prompted to enter your store number. If you don’t know it, there may be a “retrieve store number” or lookup option in that flow. Safaricom+1

5. Contact Safaricom / Customer support with your till number

   • Provide your till number and identification, and ask the support team to send or confirm your store number.

   • This is helpful if the system options fail or your credentials are lost.

Important Notes & Tips

• Use the same phone number you used when registering your till when you dial USSD; using a different number may not retrieve the correct store number.

• Store number is unique and tied to the till number — one store number maps to one till. Tuko.co.ke – Kenya news.

• Keep your registration SMS/email safe: it usually contains both till and store numbers.

• If your till number was issued by a third party (e.g. Kopo Kopo), your dashboard there may also have the store number. kopokopoinc.zendesk.com

FAQs

What’s the difference between till number and store number?
The till number is your unique merchant code; the store number identifies the physical shop linked to that till.

Can I change my store number?
No — store numbers are fixed once assigned; you’d need to reapply for a new till if you need a new pairing.

Does every till have a store number?
Yes, for agents and merchants using M-Pesa, each till gets a store number during registration.

My SMS with store number was deleted. What then?
Use the *234# lookup or contact support with your till number to recover it.

Will dialing 2342# always show my store number?
Not always — it depends on your till’s activation status and system configuration.