How to Get HELB Clearance Certificate

If you need to know how to get a HELB clearance certificate, this guide walks you through what it is, who qualifies, and the exact steps to apply online or in person.

Quick Answer — At a Glance

1. Log in to your HELB or e-Citizen account.

2. Go to Compliance/ Clearance Certificate section.

3. If you’ve fully repaid your HELB loan, apply for the Clearance Certificate; if you never took a loan or are upto date, apply for a Compliance Certificate.

4. Download or collect the certificate (online if eligible; otherwise from HELB or Huduma Centre).

Step-by-Step Guide: Getting Your HELB Clearance Certificate

1. Check Your Repayment Status

   • If you took a HELB loan, ensure you have fully repaid it.

   • If you never took a loan, you’re a non-beneficiary and qualify for a compliance certificate.
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2. Access the HELB Portal or e-Citizen

   • Open your browser and go to the HELB website (or the HELB Student/Loanees portal).

   • Alternatively log in to your eCitizen account and navigate to HELB services.
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3. Apply for Certification

   • Choose Certificate of Clearance if you’ve cleared your loan.

   • Or choose Compliance Certificate if you never took a loan or are up-to-date.

   • Fill in required info, like your National ID, HELB account details, etc.
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4. Download or Collect the Certificate

   • If approved, you can download it online (PDF).

   • If not online, visit HELB main office or nearest Huduma Centre to collect in person.
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Important Notes & Tips

• The compliance certificate is free for non-loanees and for HELB beneficiaries who are up-to-date. The clearance certificate is issued free once the loan is fully repaid. Helb+1

• The certificate is often needed by employers or for job applications to stop HELB deductions from salary. Helb+1

• Keep your contact (especially phone number), ID, and HELB account information updated.

• If you have repayment disputes or balance mismatches, resolve them before applying for clearance.

FAQs

Q: What’s the difference between clearance and compliance certificate?
A: Clearance Certificate is for those who have fully cleared their HELB loan. Compliance Certificate is for non-beneficiaries or those still on schedule with repayments.

Q: Do I need to pay to get the certificate?
A: No, it’s free for non-loanees and for loanees who have fully repaid.

Q: How long does it take to get the certificate?
A: If all records are in order, the certificate can be available almost immediately (especially via online portals).

Q: Can I use the certificate for employment?
A: Yes. Employers often require it to verify you are cleared or compliant with HELB obligations.

Q: What if my HELB portal login doesn’t work?
A: Use the “Forgot Password” option, or contact HELB customer care or visit a Huduma Centre for support.