How to Divert Calls
Call divert, also known as call forwarding, is a handy feature that allows you to redirect incoming calls to another number. This ensures you don’t miss important calls when you’re busy, out of reach, or unavailable.
How to Divert Calls Using USSD Codes
Most mobile networks, including Safaricom, Airtel, and Telkom, allow call divert through short codes.
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Divert all calls: Dial *21*Number#
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Divert when busy: Dial *67*Number#
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Divert when unreachable/off: Dial *62*Number#
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Divert when not answered: Dial *61*Number#
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Deactivate call divert: Dial ##002#
Example: To divert all calls to 0722123456, dial *21*0722123456#.
How to Divert Calls on Android Phones
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Open the Phone app.
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Tap the menu (three dots) and go to Settings.
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Select Call Settings → Call Forwarding.
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Choose the condition (Always, Busy, Unanswered, Unreachable).
How to Divert Calls on iPhones
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Open Settings.
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Scroll down to Phone.
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Select Call Forwarding.
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Toggle Call Forwarding on.
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Enter the phone number you want to divert calls to.
Benefits of Call Divert
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Never miss important calls.
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Redirect calls to colleagues, family, or voicemail.
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Useful when traveling or when your phone is switched off.
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Helps manage work and personal calls efficiently.
FAQs
1. Does call divert cost money?
Yes, charges depend on your network. The diverted call is billed as an outgoing call from your line.
2. Can I divert calls to international numbers?
Yes, but international call charges will apply.
3. How do I know if call divert is active?
Your phone will display a small arrow symbol or you’ll see a confirmation SMS after activation.
4. Can I divert calls to voicemail?
Yes, simply use your network’s voicemail number.
5. How do I deactivate all diversions?
Dial ##002# to cancel all active call diverts.
Conclusion
Call divert is a simple but powerful tool for managing your calls. Whether through USSD codes, Android, or iPhone settings, you can ensure important calls are never missed
