How to Change Till Number Name Online
Changing your Till number name means updating the business name that appears to customers when they pay via your M-PESA Till. Unfortunately, you can’t complete this change fully online using just apps or USSD. Safaricom requires you to visit one of their shops with certain documents to finish the process. Tuko.co.ke – Kenya news.+1
Here’s what you need to know and do.
Quick Answer — At a Glance
Gather documents: your ID, business permit (if any), proof of name you want on till.
Visit the nearest Safaricom shop.
Request a “change of Till number name” and fill required forms.
Submit the documents and wait for confirmation.
Once approved, business name will be updated on transactions.
Why This Happens
Many people assume the name on their Till appears because of settings in apps or USSD. But in Kenya, Safaricom links the Till name to the business permit or the legal name you registered with. To correct or change it, they require verification via physical documents. If the name doesn’t match your ID or business permit, Safaricom may reject or delay the change. Tuko.co.ke – Kenya news.+2Safaricom+2
Step-by-Step Guide
Check what name is currently on the Till
When a customer pays, your business name appears on their phone. Note down exactly how it shows.
Compare it with your legal business name, permit name, or your registered name on Safaricom & ID.
Gather required documents
Valid national ID or passport.
Business permit or certificate of registration, which shows the name you want to have on the Till.
If your Till is under an individual name and you want to use a business name, bring the business permit matching that name.
Go to a Safaricom retail shop or authorized center
Bring all the documents.
Inform them you want to change the Till name (sometimes they call this “business name correction” or “Till name adjustment”).
Fill the request or correction form
At the shop, Safaricom staff will give you a form to complete. You’ll state the current Till number, current name, and what new name you want.
They’ll likely ask you to sign to confirm the change.
Submit form & wait for approval
Safaricom will verify your documents. If everything matches, they’ll update their system.
You’ll receive an SMS or message confirming the change. It may take a short time (hours or up to a few days) depending on their processes.
Important Notes & Tips
You cannot fully change the Till name online through the app or USSD alone. Safaricom mandates a physical verification step. Tuko.co.ke – Kenya news.
Make sure the name you want matches your legal documents (permit, registration). If it doesn’t, Safaricom may ask for additional proof or reject the request.
If your business name appears wrong because of a mismatch in spelling or case, bring proof from your business permit.
Keep copies of all submitted documents.
Ask how long it will take for the change to reflect in customer notifications when they pay.
FAQs
*Can I change Till name via Safaricom App or 234#?
No. The app or USSD doesn’t support name changes by itself. You must visit a Safaricom shop with needed documents.
What if I don’t have a business permit but want a business name on my Till?
Safaricom usually requires a business permit or equivalent registration. Without it, they may not approve the business name.
Will existing payments show the old name?
Yes, payments made before the change will show the old name. After approval, new payments will show the updated name.
Is there a fee for changing the Till name?
Safaricom does not publicly list a fee for name changes via shops. Usually, it is treated as a correction and may not have a cost, but check at the shop in case.
How long does the change take?
It depends, but usually a few hours to a couple of business days once documents are in order.
