How to Cancel SGR Ticket
If you need to cancel your SGR (Madaraka Express) ticket, there is a process and some fees involved. Below is how to cancel, what fees apply, and what to expect.
Quick Answer – At a Glance
Cancel at least 48 hours before departure.
Go to the SGR terminus / station counter with your original ID and ticket.
Pay a 30% cancellation fee of the ticket price.
Refund (≈ 70% of fare) will be processed in person at station.
Steps to Cancel Your Ticket
Go to the nearest Madaraka Express Passenger Service station / terminus.
Bring the original ticket and your valid ID (passport, national ID etc.).
Inform the ticket counter staff you wish to cancel the ticket.
The staff will calculate the refund after deducting 30% of the ticket fare.
Wait for the refund to be processed. It may take some days depending on station and method of ticket purchase.
@railwayman92 To cancel an SGR ticket, you must visit a Madaraka Express Passenger Service station at least 48 hours before the departure time. You’ll need to present your original identification documents. A 30% cancellation fee of the ticket cost will be deducted from the refund, payable in cash. Refund requests may be rejected if the ticket is damaged or unrecognizable. #kenyarailways #madarakaexpress #sgr
Penalties & Restrictions
Cancellation attracts a 30% fee on the ticket price. Business Daily Africa+2The Standard+2
No rescheduling of the ticket with immediate effect (only cancellation allowed) unless policy changes. Business Daily Africa
For group bookings, cancellation might need to be done 72 hours in advance. Business Daily Africa+1
What Happens After Cancellation
Once cancelled, you’ll get about 70% of your fare refunded after deduction.
Refunds are often done over the counter at the station; online cancellations / refunds are typically not available. Business Daily Africa+1
Provide your bank or M-Pesa details if needed, or accept station cash/refund process.
Things to Note & Tips
Always cancel early (≥48 hours) to avoid losing more money.
Have all documents ready—ticket, ID, proof of purchase.
If you bought the ticket online or by USSD, cancellation still usually needs to be in person.
Double check with the station on refund processing times to avoid misunderstandings.
FAQs
Q: Can I cancel an SGR ticket right before departure?
A: No, cancellation must generally happen at least 48 hours before departure.
Q: Will I get full refund if I cancel in time?
A: No, there is a 30% cancellation fee; you’ll get about 70% of the fare back.
Q: Can someone else cancel my ticket on my behalf?
A: Likely no—you must present the original ID that matches the booking.
Q: How long does refund take?
A: Processing times vary; you’ll likely get your refund in some days after cancellation.
Q: If I bought ticket online, can I cancel online?
A: Usually not. Cancellation typically must be done in person at the station.
