How to Apply for M-Gas

If you want to know how to apply for M-Gas, this guide shows the simple process of signing up, getting installation, and paying as you cook.

Quick Answer — At a Glance

1. Call M-Gas toll-free 0800 721 148 or register online. (M-Gas)

2. Provide your ID, address, and installation details during customer vetting. (M-Gas)

3. Receive free delivery and installation of the cylinder, smart meter, and stove. (M-Gas)

4. Top up via M-PESA Paybill 804040 or USSD *479#. (M-Gas)

Step-by-Step Guide: How to Apply for M-Gas

1. Register for the Service

   • Call 0800 721 148 (toll-free) or submit your details through the M-Gas website.

2. Provide Required Information

   • Share your valid Kenyan ID and home address.

   • Ensure you have a safe, ventilated spot where the cylinder and stove will be placed.

3. Installation at Your Home

   • A technician delivers and installs a 13 kg cylinder with a smart meter at no extra charge.

   • If you don’t have a two-burner stove, flexible payment options may be available.

4. Load Gas Credit

   • Top up using *479# USSD or pay through M-PESA Paybill 804040.

   • The smart meter activates your cooking gas as soon as credit is loaded.

5. Cylinder Refills

   • When gas is almost finished, the smart meter alerts M-Gas.

   • A replacement cylinder is delivered to your home for free, ensuring uninterrupted cooking.

Important Notes

• You don’t buy the cylinder or meter — they remain property of M-Gas.

• Safety checks are done during installation and refills.

• Payments are flexible — you only pay for the gas you use.

FAQs

Q: Do I pay any fees to get started?
A: No, installation and delivery are free. You only pay for your initial gas top-up.

Q: How do I top up my gas?
A: Dial *479# or use M-PESA Paybill 804040.

Q: Will my gas finish suddenly?
A: No. The smart meter detects low levels and schedules a refill before it runs out.

Q: Is M-Gas safe?
A: Yes. Installers conduct safety checks, and the system has built-in safety features.

Q: What documents are required to apply?
A: A valid Kenyan ID and your residential details.