How to Activate Voicemail On Safaricom Line
- Quick Answer — At a Glance
- What Voicemail Means for Your Safaricom Line
- Official Steps to Activate Voicemail On Safaricom Line
- Retrieving Voicemail Messages
- For When Your Phone is Unreachable/Out of Coverage
- For When You Don’t Answer the Call
- For When Your Line is Busy
- To Deactivate Voicemail
- Tips & What to Confirm
- What If It Doesn’t Work
If you’re looking for how to activate voicemail on Safaricom line, here are the steps using the official methods, plus what to expect and verify.
Quick Answer — At a Glance
Call customer care 100 (prepaid) or 200 (postpaid) to ask for voicemail activation. Safaricom
Dial 111 after activation to retrieve voice messages. Safaricom
What Voicemail Means for Your Safaricom Line
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Voicemail is a service that lets callers leave voice messages when you’re unable to answer, your phone is off, busy, or out of network coverage. Safaricom’s “Voice Security / Voicemail Services” page confirms this service is part of their voice offering. Safaricom
Official Steps to Activate Voicemail On Safaricom Line
Ensure your Safaricom SIM is active and you’re able to access network services.
Dial 100 (for prepaid) or 200 (for postpaid) from your Safaricom line. Request “Activate voicemail service” when connected to customer care. Safaricom
Wait for confirmation (SMS or voice prompt) from Safaricom that voicemail is now activated.
Retrieving Voicemail Messages
Once voicemail is activated, dial 111 from your Safaricom number. You’ll be asked for your PIN if one is set. Safaricom
Follow voice menu prompts to listen, delete, or save messages.
For When Your Phone is Unreachable/Out of Coverage
- Dial:
**62*0722122#okon your Safaricom line. - Follow the prompts: You will be guided to set up your personal greeting and security PIN.
For When You Don’t Answer the Call
- Dial:
**61*0722122#ok.
- Dial:
- Follow the voice prompts: The system will guide you through setting up your voicemail.
For When Your Line is Busy
- Dial:
**67*0722122#ok.
- Set up your voicemail: Follow the instructions to record your greeting and create a PIN.
To Deactivate Voicemail
- For an unreachable line, dial
##62#ok.
- For a busy line, dial
##67#ok.
- For no reply, dial
##61#ok.
Tips & What to Confirm
Ask customer care for the PIN if one hasn’t ever been set or if you’ve forgotten it.
Confirm any charges: though Safaricom indicates voicemail is under “Voice Services,” there may be standard voice call or forwarding/divert charges depending on your plan or usage. Safaricom
Test the voicemail by calling your number from another phone when busy or unreachable to confirm callers can leave a message.
What If It Doesn’t Work
If dialing 100/200 doesn’t lead to voicemail activation, check whether your plan supports voicemail (some older or very basic prepaid plans might not).
Ensure your line isn’t suspended or blocked (due to SIM issues or billing) because that can disable added services.
If you have changed SIM or had your number inactive for a while, Safaricom shop customer support may need to re-enable the service manually.
FAQs
Q: How do I know if voicemail is already active on my Safaricom line?
Safaricom may send you an SMS when voicemail is activated. Or dialing 111 and hearing prompts without error usually means it is active.
Q: What PIN is used for voicemail retrieval?
If you haven’t set one, customer care will provide the default or help you reset it.
Q: Can I activate voicemail by dialing a USSD code?
Official Safaricom documentation doesn’t clearly list a USSD code for activation; the reliable route is via customer care. Safaricom
Q: Are there charges for voicemail on Safaricom?
Safaricom’s service page lists voicemail under their voice services; there may be costs tied to forwarding or diverted calls in certain conditions. Check your plan’s terms. Safaricom
Q: Can I deactivate voicemail if I no longer want it?
Yes. Call customer care (100/200) to request deactivation or ask for instructions during service activation.
