How to Report Conmen to Safaricom

If you want to know how to report conmen to Safaricom, this guide shows you the official steps, what info to gather, and how to protect yourself.

Quick Answer — At a Glance

• Forward suspicious message or number to 333.

• Call Safaricom: dial 100 (prepaid) or 200 (postpaid).

• Use MySafaricom app → “Report Fraud” or “Report a Conman”.

• Provide date/time, sender’s number, message content, any supporting proof.

Step-by-Step Guide

1. Save the Evidence

• Screenshot any suspicious SMS / message.

• Note down the phone number or any sender ID.

• Write date & time of the call, SMS or interaction.

2. Forward the SMS or Number to 333

• If you get a fake SMS or message, forward it to 333, which is Safaricom’s fraud reporting number. Safaricom+2Tuko.co.ke – Kenya news.+2

• It helps Safaricom block scammy numbers and protect others. Safaricom+1

3. Call Safaricom Customer Care

• From a Safaricom line: 100 (prepaid) or 200 (postpaid). Tuko.co.ke – Kenya news.+1

• If outside Safaricom network, you may need to call +254-722-002-100 or +254-722-002-200. Tuko.co.ke – Kenya news.+1

4. Use the MySafaricom App Fraud Reporting Tool

• Open MySafaricom app, go to account settings or security/fraud section.

• Select “Report Fraud” or “Report a Conman”.

• Submit the sender’s number, message or call details, time and date.

5. Contact the Ethics Hotline or Use Anonymous Channels (Optional)

• If you prefer anonymity or the con involves internal Safaricom agents, use Safaricom Ethics Hotline: 0800 720 009. safaricomethicsline.com+1

• Fill in report form or call, describe what happened.

6. Report to Law Enforcement (if needed)

• For serious fraud or large amounts, report to the police or DCI. Tuko.co.ke – Kenya news.+2Safaricom+2

• Obtain an OB number or case reference for follow-up.

Important Notes / Tips

• Safaricom only officially calls from 0722 000 000. Any other number claiming to be Safaricom is likely fake. Safaricom+1

• Never share your M-Pesa PIN, SIM passcode, or any sensitive personal info (ID number, date of birth) with unknown callers. Safaricom+1

• Be cautious of instructions from unknown callers to dial codes or reverse transfers—these are often fraudulent. Safaricom+1

FAQs

Q: What is the first thing I should do if I suspect a con?

A: Forward the suspicious SMS or number to 333, and gather evidence (screenshot, note time & number).

Q: Can I report fraud anonymously?

A: Yes. Use Safaricom’s Ethics Hotline (0800 720 009) and request anonymous reporting.

Q: Will Safaricom reimburse me if I lose money?

A: Not always. It depends on whether fraud can be proven and if the loss was due to negligence or following instructions. Reporting quickly improves chances.

Q: How will I know the number calling me is really from Safaricom?

A: Safaricom will always call from 0722 000 000. They’ll never ask for your PIN or sensitive info.

Q: What kinds of information should I provide when reporting?

A: Date/time of call or message, the sender’s number or sender ID, content of message or what was asked of you, any screenshots or call recordings if available.