How to Withdraw Money from Surepay
Surepay offers a reliable way to receive and manage digital payments in Kenya. Whether you’re a business owner, freelancer, or individual user, the platform allows you to securely transfer funds from your Surepay wallet to your mobile money account or bank. Withdrawing money is straightforward and can be completed in just a few steps.
Requirements Before Withdrawing
An active Surepay account
A registered mobile money account (M-PESA, Airtel Money, or T-Kash) or linked bank account
Sufficient balance in your Surepay wallet
Your Surepay login details or registered phone number
Steps to Withdraw Money from Surepay to Mobile Money
Log in to your Surepay account via the app or *642#.
From the menu, select Withdraw Funds.
Choose Mobile Money as your withdrawal option.
Enter the mobile number linked to your wallet.
Input the amount you wish to withdraw.
Confirm details and authorize with your Surepay PIN.
You’ll receive an SMS once the money reflects in your mobile wallet.
Steps to Withdraw Money from Surepay to Bank Account
Open the Surepay app or web portal.
Go to the Withdraw Funds section.
Select Bank Transfer.
Enter your bank details (bank name, account number).
Input the withdrawal amount.
Confirm and complete the process with your Surepay PIN.
Funds are transferred to your bank within the specified processing time.
Transaction Tips
Double-check mobile or bank account details before confirming.
Withdraw during business hours for faster bank processing.
Keep your Surepay PIN private for security.
Save confirmation SMS or email notifications for future reference.
FAQs
Q: How long does it take to withdraw from Surepay to M-PESA?
Withdrawals to mobile money are instant. Bank transfers may take longer depending on the bank.
Q: What is the minimum amount I can withdraw from Surepay?
This depends on Surepay policies, but typically KSh 100 is the minimum.
Q: Are there charges for withdrawing money from Surepay?
Yes, transaction fees may apply depending on the amount and withdrawal method.
Q: Can I withdraw to someone else’s mobile wallet?
No, withdrawals are restricted to your registered mobile number for security.
Q: What if my withdrawal fails?
Check your balance, confirm details, and retry. If the issue persists, contact Surepay customer support.
Conclusion
Withdrawing money from Surepay is simple and secure. Whether you’re moving funds to your M-PESA wallet or a bank account, the process is quick and user-friendly. Always confirm details before submitting and enjoy instant access to your money.
