How to Track Passport Using Tracking Number
Waiting for your passport can be stressful, but tracking it is quick and straightforward when you have your application tracking number. Whether you applied online or at an immigration office, you can check progress instantly using the eCitizen portal or by sending a simple SMS. Below are two clear methods — one for people who prefer the website/app and another for those who want the fastest SMS option. Follow the steps and keep your receipt handy for reference.
Method 1 — Track via eCitizen Portal (Web or Mobile)
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Open the eCitizen portal or the Department of Immigration services site and log in with your account.
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From your dashboard, choose Directorate of Immigration Services (or the Passports/Applications area).
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Go to My Applications or Passport Application and find the application that matches your tracking number or receipt.
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Click View or Track to see the current status (processing, printed, ready for collection, mailed, etc.).
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Download or screenshot the status page if you need proof for travel or follow-up.
Notes: the eCitizen option shows full details (payment, submission date, office of processing, and collection instructions). If you cannot log in, use the “Forgot Password” flow or try the SMS method below.
Method 2 — Track by SMS Using Your Tracking Number
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Locate your application reference / tracking number on the receipt or acknowledgement you received after submitting your application.
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Open your phone’s messaging app and compose a new SMS containing only that tracking number.
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Send the SMS to the official tracking short code 22222.
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Wait for an automatic reply — you’ll receive a text showing the application status and any next steps (for example, “ready for collection” and the collecting office).
Notes: SMS tracking is fast and works without internet. Keep the confirmation SMS as proof and share it if someone else will collect the passport on your behalf.
Helpful Tips for Smooth Tracking
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Always keep your application receipt (it contains the tracking/reference number).
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Track regularly if you have imminent travel plans; statuses can update quickly.
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If the status shows “ready for collection,” bring your ID and the original receipt when you visit the immigration office.
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For embassy or diaspora pickups, check the embassy’s guidance — some use specific token formats and separate pickup instructions.
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If the status seems stuck for an unusually long time, contact the immigration helpdesk or visit the office with your receipt.
FAQs
Q: Where do I find my tracking number?
Your tracking/reference number appears on the application receipt or acknowledgement you received after submitting your passport application.
Q: Can someone else collect my passport when it’s ready?
Yes, but they must present an authorisation letter, their ID, and your original receipt as proof. Check the immigration office requirements beforehand.
Q: I didn’t get an SMS after sending the tracking number — what now?
Wait a few minutes and try again. If there’s still no reply, check that you sent the correct number to 22222 or use the eCitizen portal.
Q: How long does tracking usually take to update?
Updates occur as your application moves through stages; expected processing times vary, so check the eCitizen portal for estimated timelines.
Q: Can I track from outside Kenya?
Yes — use the eCitizen portal from anywhere. SMS tracking may work depending on your roaming and carrier; web tracking is more reliable abroad.
Conclusion
Tracking your passport with a tracking number is simple: use the eCitizen portal for full details or send the tracking number to 22222 for a fast SMS update. Keep your receipt safe, verify the number before sending, and follow the instructions shown in the status to collect your passport without delays.
