How to Stop Auto Renewal on Safaricom

You’re not alone if you’ve ever woken up to find your Safaricom line has renewed a bundle or service you didn’t want. Auto renewals are handy but can drain airtime or budget without you realising. In this article you’ll learn the quickest way, detailed methods, useful tips, and answers to common questions so you regain control of your subscriptions.

The Easiest Way (Quick Opt Out)

If you just want to stop auto renewal for your data bundle or subscription fast:

1. Dial *544# on your Safaricom line

2. Select option for My Bundles or Data Bundles

3. Choose “Stop Auto Renew” for the active subscription

4. Confirm your choice

5. You will receive a confirmation SMS that auto renewal is off
   ( safaricom.co.ke ) — see in the S-Hook terms and conditions that “To opt out of the auto-renewal option, dial *555# and select Stop Auto-Renew” under S-Hook. Safaricom

Step by Step Guide

Method 1: Using USSD Codes

1. Dial *544#

2. Navigate to Bundles or Data Bundles section

3. Select the bundle you have that auto renews

4. Tap or select “Stop Auto Renew”

5. Confirm and wait for confirmation SMS

Method 2: Through MySafaricom App

1. Open MySafaricom App, log in with your number

2. Go to Bundles / Subscriptions / Services section

3. Find the active subscription or bundle that is auto renewing

4. Toggle off or select “Stop Auto Renew”

5. Wait for confirmation message

Method 3: For Premium or Value Added Services (VAS), Skiza, Blaze etc

1. Dial *555# for S-Hook or Blaze bundles

2. Choose “Stop Auto-Renew” under those specific services when prompted

3. For Skiza tunes, send “DELETE [Skiza Code]” to 811 to remove the tune and stop renewal

4. For other VAS/premium services, use USSD *456# or send “STOP [service name]” as instructed in the SMS promo messages

( safaricom.co.ke ) — see Blaze Bundles Terms & Conditions: “To opt out of the auto-renewal option, dial *555# and select Stop Auto-Renew.” Safaricom

Important Notes & Tips

• Auto renewal stops future renewals but you’ll still have the remainder of your current bundle until it expires.

• Be careful when subscribing: for some services auto renew is opt-in by default at point of purchase.

• Make sure you have enough airtime when confirming the change; if insufficient, the command may not go through.

• Promotional or third-party services may have separate unsubscribe codes; they may not always show clearly in *544# or the app menus.

• For certain special plans (like the Platinum Service), PostPay or hybrid customers can opt out of auto renewal via MySafaricom app. ( safaricom.co.ke ) — see Safaricom Platinum Service FAQ: “PostPay and PostPay hybrid customers who subscribed… can select the Stop Auto renew option from MySafaricom app.” Safaricom

FAQs

Q1. Will stopping auto-renew affect my current bundle immediately
No. You keep what you have until it expires. Auto-renew is only prevented for the next renewal.

Q2. Can I enable auto renew later if I change my mind
Yes. Whenever you buy a bundle again you can enable auto renew via USSD or app if offered.

Q3. Do I get confirmation that auto renew is off
Yes, Safaricom sends a confirmation SMS once the option has been disabled.

Q4. How do I stop auto renewal for Skiza or tunes
Send DELETE [Skiza Code] to 811. That removes the service and stops auto renewal. ( safaricom.co.ke ) — see SKIZA Tunes Terms & Conditions: auto-renewal is charged unless unsubscribed via SMS or USSD. Safaricom

Q5. What if auto renew still happens despite stopping it
Check the specific service type (bundle, VAS, Skiza, Blaze etc), ensure the unsubscribe command was successful, and contact Safaricom customer care for help.