How to Reverse Money

Mistakenly sending money to the wrong number or wrong Paybill is one of the most common M-Pesa errors. The good news? Safaricom allows you to reverse such transactions quickly. This guide explains exactly how to reverse M-Pesa money, what steps to follow, and tips to ensure your refund is successful.

Why You May Need to Reverse Money on M-Pesa

• Sent money to the wrong mobile number.

• Paid to the wrong Paybill or Till number.

• Entered the wrong amount by mistake.

• Duplicate payments due to network delays.

Step-by-Step: How to Reverse M-Pesa Transactions

Method 1: Using SMS (Quickest Way)

1. Once you realize the mistake, do not delay.

2. Go to your M-Pesa SMS confirmation message.

3. Tap “Reply” and type the word “Reverse”.

4. Send the message to 456.

5. You’ll receive a confirmation that Safaricom has received your reversal request.

Method 2: Contacting Safaricom Customer Care

1. Dial 100 (for PrePay customers) or 200 (for PostPay customers).

2. Choose the option to Speak to a Customer Care Agent.

3. Request a transaction reversal and provide:

   • The number you sent money to.

   • The amount sent.

   • The M-Pesa transaction code.

4. Safaricom will begin the reversal process.

Method 3: Using Social Media

Safaricom also allows reversals through their official social handles:

• Twitter/X: @Safaricom_Care

• Facebook: Safaricom PLC

Send them your transaction details via DM, and they’ll guide you through the reversal process.

What Happens After You Request a Reversal?

• Safaricom will contact the recipient to confirm the error.

• If the money has not been spent or withdrawn, it will be refunded.

• The process may take 24 to 72 hours, depending on the situation.

Tips to Increase Chances of a Successful Reversal

• Act fast: The sooner you request, the higher the success rate.

• Keep transaction details: Save the SMS with the transaction code.

• Be accurate: Provide exact numbers and amounts when reporting.

• Avoid repeat mistakes: Double-check numbers before confirming payments.

Common Questions (FAQs)

1. Can I reverse money if the recipient has already used it?
No, once the money is withdrawn or spent, Safaricom cannot recover it.

2. How long does an M-Pesa reversal take?
Usually 24–72 hours, but sometimes faster if reported immediately.

3. Is there a fee for reversing an M-Pesa transaction?
No, Safaricom does not charge for reversals.

4. Can I reverse M-Pesa Paybill or Till payments?
Yes, as long as the business agrees and the funds have not been withdrawn.

Conclusion

Reversing M-Pesa money is possible if you act quickly. Whether you reply “Reverse” to the confirmation SMS, contact Safaricom customer care, or reach out via social media, your chances of recovering funds are high if the recipient hasn’t already used them. Always double-check details before confirming payments to avoid future mistakes. If you’ve ever lost money through M-Pesa errors, use this guide to recover it fast.