How to Reverse Money Sent to a Till Number
It’s common to make mistakes when sending money via M-Pesa, including paying the wrong till number. Fortunately, Safaricom provides ways to request a reversal and recover your funds. Here’s how to reverse money sent to a till number.
How to Reverse Money via SMS
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After sending to the wrong till number, do not delete the M-Pesa message.
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Forward the M-Pesa confirmation SMS to 456.
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You’ll receive a message acknowledging your reversal request.
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Safaricom will investigate and update you on the status of your refund.
How to Reverse Money via M-Pesa App or MySafaricom App
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Open the M-Pesa or MySafaricom App.
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Go to M-Pesa Statement/Transactions.
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Select the wrong transaction.
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Tap on Reverse Transaction.
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Confirm the request and wait for Safaricom’s response.
How to Reverse Money via Customer Care
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Call 100 (for PrePay) or 200 (for PostPay).
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Request to speak to an agent.
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Provide the M-Pesa transaction code and details of the wrong till number.
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Safaricom will initiate the reversal process.
Things to Note
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Reversals are not guaranteed; Safaricom must first confirm the funds are still in the recipient’s till.
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The process can take from a few hours up to 72 hours.
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Always double-check the till number before making payments to avoid errors.
FAQs
1. Can I reverse money sent to a paybill instead of a till?
Yes, the same process applies for both till and paybill numbers.
2. How long does a reversal take?
Usually within 72 hours, depending on the merchant’s cooperation.
3. What if the merchant has already withdrawn the money?
Refunds may not be possible once funds are withdrawn, but Safaricom will advise.
4. Will I be charged for a reversal?
No, Safaricom does not charge for reversal requests.
5. Can I cancel a transaction immediately after sending?
Yes, Safaricom sometimes offers an instant “Reverse” option after sending money, visible in your M-Pesa SMS.
Conclusion
Reversing money sent to a wrong till number is possible if reported promptly. By using SMS 456, the MySafaricom App, or customer care, you increase your chances of getting your money back. Always double-check till numbers before confirming transactions to avoid such errors.
