How to Reverse Equity Transaction
If you need to know how to reverse Equity transaction (sent incorrectly from your Equity Bank account), this guide shows the official steps, what information you’ll need, and when reversal is possible.
Quick Answer — At a Glance
Call 0763 020 600 or dial 100 from Equitel immediately.
Provide your account number, ID, transaction code, wrong number/account, and amount.
Equity checks if the recipient still has the funds.
If available, reversal is processed and money returned within 24–48 hours.
Step-by-Step Guide
1. Contact Equity Bank Immediately
Call 0763 020 600 or 0763 063 000, or dial “100” from Equitel.
You can also reach them through official Equity social media accounts or by visiting a branch. (tuko.co.ke)
2. Provide Required Details
Your Equity Bank account number and ID number. (kenyayote.co.ke)
The wrong phone number/account where money was sent.
The amount, date, and transaction reference code.
3. Bank Verification
Equity checks whether the funds are still in the recipient’s account.
If the money has not been withdrawn, reversal is possible.
4. Reversal Processing
Equity initiates reversal and credits back your account. (tuko.co.ke)
Normally takes 24–48 hours, though it may extend to a few business days.
5. Follow Up
Keep your transaction SMS or receipts.
Monitor your account balance.
If not reversed in time, escalate by visiting a branch or making a formal complaint.
When Reversal May Not Be Possible
If the recipient has already withdrawn the money.
If too much time has passed before reporting.
Some irreversible channels, depending on how the funds were sent.
Tips to Improve Chances of Reversal
Report immediately to increase success chances.
Double-check recipient details before sending money.
Keep SMS confirmations and receipts.
Use official Equity Bank contacts only.
FAQs
Q: What number do I call to reverse an Equity Bank transaction?
A: Call 0763 020 600 or 0763 063 000, or dial 100 from Equitel.
Q: How long does the reversal take?
A: Usually 24–48 hours if the money hasn’t been withdrawn, but in some cases it may take a few business days.
Q: What if the recipient already used the funds?
A: Reversal is not possible once funds are withdrawn. Recovery would require follow-up with Equity and possible legal processes.
Q: Can I reverse a transaction through the Equity app?
A: No direct button exists. You must contact customer care or visit a branch to initiate reversal.
Q: What information must I provide?
A: Your account number, ID, transaction code, recipient’s number/account, amount, and date of transaction.
