How to Reschedule SGR Ticket Online
If you want to know how to reschedule SGR ticket online, this guide walks you through the official steps, fees, and tips.
Quick Answer — At a Glance
Go to metickets.krc.co.ke → Manage Premium Booking → Reschedule option. Madaraka Express+1
Enter your ticket number and verify via OTP. Madaraka Express
Select the new date and pay a 10% rescheduling fee. KRC+1
Confirm and receive new ticket via SMS/email. Madaraka Express
Step-by-Step Guide
1. Log Into the Kenya Railways Booking Portal
Visit metickets.krc.co.ke.
Click Manage Premium Booking.
2. Choose Reschedule Ticket
In Manage Booking, select Reschedule a Booking.
Provide your ticket number when prompted.
3. Verification
You’ll receive an OTP via SMS or email. Enter this to verify that you are the ticket holder.
4. Select New Travel Date & Time
Browse available schedules and pick a new date/time that works for you.
Ensure there are seats available for your chosen new date.
5. Pay Rescheduling Fee
A 10% penalty fee of the fare applies for rescheduling. KRC+1
Confirm payment via the portal (MPESA or designated method).
6. Get Your Updated Ticket
Once rescheduled, you’ll receive the updated ticket via SMS or email.
Print or save the ticket to use on the day.
7. Check Any Cancellation Cutoff Time
Ensure you reschedule within allowed timeframe—some changes may not be permitted within 48 hours before departure. Kenya Times
Important Notes & Tips
Rescheduling can only be done before your original departure; same-day changes might not be allowed.
Confirm station and route availability on the new date.
Check that the new ticket’s route, train type, and times match your needs.
Keep original ticket, payment confirmation, and OTPs in case you need to query later.
The 10% reschedule fee is separate from the cancellation policy (30% cancellation fee). KRC+1
FAQs
Q: Can I reschedule a ticket the same day as travel?
A: Usually no; changes must be done before 48 hours to departure, depending on policy.
Q: What happens if there are no seats available on my new date?
A: You may need to choose a different timetable or cancel and rebook if allowed.
Q: Does rescheduling affect the class or train type?
A: You’ll be rescheduled to same or equivalent class, provided availability.
Q: Do I need to go to a station to reschedule?
A: Not if you can do it online via the booking portal. Station change is only needed if portal issues occur.
