How to Remove Bypass in Tokens
If your prepaid electricity meter shows Bypass or Tamper after loading a token you are not alone. This defensive state is the meter protecting itself when it senses interference or a software mismatch. The good news is the issue is usually resolvable without replacing the meter. This guide shows quick actions you can take, step by step troubleshooting, important safety notes and answers to common questions.
The Easiest Way Quick fix
If you see Bypass or Tamper on your meter do this first
Do not try to force the meter or insert anything else into the meter keypad
Dial the Kenya Power national contact centre on 97771 or use USSD code *977# to report the fault and request a tamper code or technician visit
When you call have your account number meter number and a clear location description ready so they can log the fault and issue a reference number
Follow the instructions from the agent and wait for the tamper code or technician to attend before entering any special codes
https://kplc.co.ke/contact-us
Step by Step Guide
Method 1 Try simple token reload steps first
Confirm you keyed the exact 20 digit token correctly including any leading zeros
If the meter responded used or reject try loading a previous token that succeeded earlier on this meter to check whether the meter still accepts tokens
Use the *977# USSD menu to retrieve your latest tokens and token details then attempt reloading from the latest token list if appropriate
If the meter still shows bypass stop and report to Kenya Power for a tamper code or technician visit
Method 2 When there was a system update or token change
Kenya Power occasionally issues update codes called Update Token Meter Yako that must be entered as instructed to synchronise the meter before new tokens will be accepted
If you were asked to enter update or reset codes enter them only after confirming with Kenya Power that these are legitimate and expected for your meter
If you have multiple meters follow the specific instructions for each meter to avoid losing unused tokens
Important Notes And Tips
• Bypass indicates the meter entered defensive mode often because of suspected tampering or a software mismatch
• Never attempt to open the meter casing or bypass any seals yourself this may be illegal and dangerous and will void any warranty or service agreement
• Always keep copies of token purchase confirmation and the meter number to speed up support calls
• Request and keep the complaint reference number from Kenya Power and follow up if a technician visit is not scheduled within the stated timeframe
• If you were asked to enter update codes save any unused tokens before proceeding otherwise older tokens may no longer work
FAQs
Q1 What does Bypass on my prepaid meter mean
Bypass is a defensive state triggered when the meter senses interference or an inconsistency and it will refuse to accept new tokens until cleared.
Q2 Can I clear Bypass by myself at home
No you should not attempt to open the meter or physically tamper with it. Call Kenya Power on 97771 or use *977# for guidance and to request a tamper code or technician.
Q3 Will I lose the units I purchased if the meter shows Bypass
If tokens were not applied successfully you still have the purchase record. Keep the SMS or receipt and provide it when reporting the fault so Kenya Power can verify and assist.
Q4 What information do I need when I call Kenya Power
Have your account name account number meter number telephone number and a clear description of the location ready and request a complaint reference number.
Q5 How long does it take to fix a Bypass fault
Fix times vary by location and workload. Kenya Power will provide a reference number and estimated response time when you report the issue.
