How to Redeem Telkom Ziada Points
Telkom Kenya rewards its customers through the Ziada Loyalty Program, where you earn points every time you use your Telkom line for calls, SMS, or data. These points can be redeemed for airtime, data bundles, or devices at Telkom shops. Redeeming Ziada points is simple and can be done directly from your phone or in-store.
Method 1 — Redeem Ziada Points via USSD (*126#)
Dial *126# on your Telkom line.
Select the option Redeem Points.
Choose what you want to redeem (airtime, SMS bundles, or data bundles).
Select the package based on your available points.
Confirm the redemption.
You will receive a confirmation SMS once successful.
This is the easiest and most common way to redeem Ziada points.
Method 2 — Redeem Ziada Points at Telkom Shops
If you have accumulated a large number of points:
Visit the nearest Telkom shop.
Present your Telkom line registered ID.
Request to redeem your Ziada points.
Choose items such as phones, modems, or accessories based on your points balance.
This method is best for customers who want physical rewards.
Method 3 — Check Ziada Points Balance Before Redeeming
To see if you have enough points:
Dial *126# and select Check Balance.
An SMS will show your current Ziada points balance.
Knowing your balance helps you plan better for redemption.
FAQs
Q: Can I transfer my Ziada points to another Telkom user?
No, Ziada points are not transferable.
Q: Do Ziada points expire?
Yes, points may expire if not redeemed within a set period, so redeem them regularly.
Q: Can I redeem Ziada points for devices online?
No, device redemptions must be done at official Telkom shops.
Q: Is there a minimum number of points required to redeem?
Yes, each reward has a minimum threshold depending on the bundle or item.
Q: Can I use Ziada points to pay for my Telkom postpaid bill?
No, currently points can only be redeemed for airtime, bundles, or devices.
Conclusion
Redeeming Telkom Ziada points is quick and rewarding. Simply dial *126# to convert points into airtime or bundles, or visit a Telkom shop to redeem them for devices. Keeping track of your points ensures you never miss out on rewards.
