How to Know My KCB Account Number
We’ve all been there — you’re filling in a form, someone is ready to send you money, or you’re setting up mobile banking, and suddenly you realize you don’t remember your KCB account number. Unlike your phone number or ID, it’s not something you use every day, so it’s easy to forget. The good news is that KCB makes it simple to retrieve your account details, whether you prefer using your phone, the internet, or visiting the bank in person. Here’s exactly how you can find your account number quickly and stress-free.
Quick Answer — At a Glance
Log into the KCB Mobile App or KCB Mobi.
Dial *522# on your registered Safaricom line.
Check KCB Internet Banking (iBank / eBank).
Look at your bank statement or passbook.
Visit a KCB branch with your ID.
Step-by-Step Guide
Use the KCB Mobile App or Mobi
Open the KCB Mobile App and log in.
Go to “Accounts” — your account number is displayed next to your balance.
Dial the KCB USSD Code
On your Safaricom line, dial *522#.
From the menu, select My Account or Account Details.
Your account number will be shown on your screen.
Check via Internet Banking
Log into KCB Internet Banking.
Open “Account Information” — you’ll see your account number listed there.
Look at Your Statement or Passbook
Your account number is printed at the top of every official bank statement or in your KCB passbook.
You can request a mini-statement at an ATM too.
Visit a KCB Branch
Go to the nearest branch with your national ID or passport.
Ask customer service to confirm your account number — they’ll retrieve it after verifying your details.
Important Notes & Tips
Always use the phone number registered to your KCB account when dialing *522# or using the app.
If you haven’t activated internet banking, you’ll need to do so before checking online.
Don’t share your account number casually — only give it to trusted senders or institutions.
If you have more than one account (e.g., savings and current), confirm which one you want to use.
FAQs
Can I get my account number using someone else’s phone?
No. You must use the phone linked to your account for USSD or app access.
Is my KCB account number the same as my mobile banking number?
No. The account number is different from your mobile banking PIN or phone number.
Can I call KCB to get my account number?
For security reasons, KCB won’t share it over the phone. They’ll direct you to the app, USSD, or a branch.
*Will I be charged to check my account number with 522#?
Normal USSD charges may apply, but retrieving your account number itself is free.
Can I see my account number on an ATM screen?
Yes, when you request a mini-statement or balance, your account number will appear.
