How to Get PUK Number

A PUK (Personal Unblocking Key) number is an essential code provided by your mobile network operator. It is used to unlock your SIM card if you’ve entered the wrong PIN multiple times. Without the PUK, you can’t access your line. Here’s how to easily get your PUK number in Kenya.

How to Get PUK Number on Safaricom

1. Dial 100 from another Safaricom line.

2. Speak to a customer care agent and provide your ID details.

3. You’ll receive your PUK code to unlock your SIM.

4. Alternatively, log in to the MySafaricom App to retrieve your PUK.

How to Get PUK Number on Airtel

1. Call 100 from another Airtel line.

2. Provide your registered ID details for verification.

3. Airtel will send your PUK number via SMS.

4. You can also access it from the Airtel Self-Care Portal online.

How to Get PUK Number on Telkom

1. Dial 100 from a Telkom line.

2. Confirm your personal details.

3. Telkom will provide your PUK code.

4. Alternatively, visit the nearest Telkom shop with your ID.

Things to Remember

• Never guess your PUK number; 10 wrong attempts will permanently block your SIM.

• Always keep your ID ready when contacting customer care.

• Store your PUK number in a safe place after retrieval.

FAQs

1. What is a PUK number?
It’s a unique 8-digit code that unlocks a blocked SIM card.

2. Can I get my PUK number online?
Yes, via MySafaricom App or Airtel Self-Care Portal.

3. What happens if I enter the PUK wrong 10 times?
Your SIM card will be permanently blocked, and you’ll need a replacement.

4. Is the PUK number the same for all SIM cards?
No, each SIM has its own unique PUK code.

5. Do I need to pay to get a PUK number?
No, mobile operators provide PUK numbers for free.

Conclusion

Getting your PUK number is simple through customer care, mobile apps, or self-care portals. Always keep the code safe to avoid future SIM lockouts.