How to Get PUK for Till Number
If you need to know how to get PUK for till number (your M-Pesa Business Till SIM is blocked), this guide shows the official, safe ways to retrieve the PUK and unlock the SIM so your till is usable again.
Quick Answer — At a Glance
From another phone, dial *456# → Get PUK, enter the blocked till number and your ID — receive PUK by SMS. Safaricom
Or sign in to MySafaricom / Self-Care → My Profile → Display PUK to view it. My Safaricom World+1
If self-service fails, visit an official Safaricom shop with the till SIM and the registered ID to get help. Safaricom
Step-by-Step Guide
1. Try the USSD self-service (fastest)
From any other phone, dial *456#.
Choose Get PUK (or follow the on-screen prompts).
Enter the mobile (till) number that’s blocked.
Enter the national ID / passport number used to register the SIM.
You’ll receive the PUK by SMS — use it to unlock the till SIM and then set a new SIM PIN. Safaricom
2. Use Safaricom Self-Care / MySafaricom (web or app)
Log in to MySafaricom or the Safaricom self-care portal with the account tied to the till.
Go to My Profile (or Account settings) and select Display PUK / Get PUK.
Confirm identity if prompted — the PUK will be shown or sent to the registered contact. My Safaricom World+1
3. If the above fails — visit a Safaricom retail shop
Take the blocked till SIM card and the original ID or passport used when registering the SIM.
Ask the Safaricom agent to retrieve the PUK or assist with unlocking the SIM. They will verify your identity and the till registration before helping. Safaricom
Important Notes & Tips
PUK is sensitive — do not share it publicly. After unlocking, set a new SIM PIN you’ll remember.
Some self-service codes differ by product/registration; if *456# doesn’t show the right menu, try *100*8# (Safaricom self-care options) or use MySafaricom. Safaricom+1
Entering the wrong PUK too many times can permanently disable the SIM — always use the PUK received from Safaricom.
If the till SIM is registered under a company or a different ID, the person whose ID is on file must do the request or accompany you to the shop.
Keep a printed / secure digital copy of the PUK in case you need it later.
FAQs
Q: Can I get a PUK for a till number from my phone if that phone is the blocked till SIM?
A: No. Use another phone to dial the USSD code or use MySafaricom / visit a Safaricom shop. Safaricom+1
Q: How long does it take to receive the PUK?
A: PUK is usually delivered instantly by SMS via the USSD flow or shown immediately in Self-Care once identity is verified. Safaricom+1
Q: What if I don’t know the ID used to register the till?
A: You’ll need the registered ID to retrieve the PUK. If unknown, visit a Safaricom shop with any proof of ownership and they can advise how to proceed. Safaricom
Q: Will unlocking the till SIM affect the till/account or M-Pesa balances?
A: Unlocking the SIM with the correct PUK only restores SIM access; it does not delete or move accounts/balances. Always confirm transactions after unlocking.
