How to Get Delayed KPLC Tokens

If you’re searching for how to get delayed KPLC tokens, this guide shows quick, lawful ways to retrieve prepaid tokens when the SMS or token delivery is late or missing.

Quick Answer — At a Glance

1. Dial *977# and use Latest Token / Token Details to retrieve recent tokens. Kenya Power

2. Check the MyPower online portal or app for token history. selfservice.kplc.co.ke+1

3. Send an SMS request (where available) or use the KPLC token query options. The Star+1

4. If still missing, contact KPLC support with proof of payment. Kenya Power

Why Tokens Sometimes Get Delayed

• Mobile network congestion can postpone the SMS with your token.

• Payment gateway or M-Pesa processing delays may hold the transaction before KPLC issues the token.

• You might have entered the wrong meter number during purchase; the token goes to the entered meter.

• System maintenance or temporary outages at KPLC or the payment provider can delay delivery. Bizna Kenya+1

Retrieve Tokens Using USSD (*977#) — Step-by-Step (best first option)

1. Dial *977# on your phone.

2. Choose Prepaid Services (Token) → Latest Token or Token Details.

3. Select the meter number in your profile or add the meter number when prompted.

4. Confirm and wait — KPLC will resend the most recent token(s) via SMS.

5. If prompted, pick the M-Pesa reference to view the token tied to that payment. Kenya Power+1

Use the MyPower Portal or MyPower App

• Go to KPLC Self-Service at the MyPower portal and log in (or open the MyPower app).

• Navigate to Bill / Token Query or Token History and enter your meter number.

• View or request resend of recent tokens; you can copy the token and key it into the meter. selfservice.kplc.co.ke+1

SMS Shortcode / Token Request (where supported)

• Some sources and guides report an SMS option: send TOKEN<yourmeternumber> to the KPLC shortcode (e.g., 95551) to receive token details. Use this only if the shortcode is confirmed for your area. The Star+1

If You Paid but No Token Was Issued (what to do)

1. Confirm your payment: check your M-Pesa / bank transaction for payment reference and time.

2. Use *977# → Token Details and look up the M-Pesa reference to fetch the corresponding token. Kenya Power

3. If USSD or portal fails, note the payment reference, amount, time, and the meter number.

4. Contact KPLC customer support (call center, MyPower portal complaint form, or social channels) and provide payment evidence for them to trace and resend the token. Kenya Power

Contacting KPLC Support (if automated options don’t work)

• Use the KPLC Customer Service page or MyPower portal to file a token complaint; include: meter number, M-Pesa reference (or bank receipt), date/time, and your phone number. Kenya Power+1

• You can also check KPLC social media updates for known token-SMS outages and follow their advised steps. Facebook

Practical Tips & Safety Checks

• Always copy or screenshot token SMS immediately after purchase.

• Confirm you entered the correct 11-digit meter number before paying.

• Allow up to a short period (minutes to a few hours) for processing during high traffic; escalate after that with evidence.

• Never share your meter’s token publicly; treat tokens like PINs.

FAQs

Q: How long should I wait for a KPLC token after payment?
Wait a few minutes; most tokens arrive instantly, but network or gateway delays can push delivery to minutes or, rarely, a few hours. If still missing, use *977# or the MyPower portal. Kenya Power+1

Q: Can I retrieve a deleted token SMS?
Yes — dial *977# → Prepaid Services → Latest Token / Token Details to get recent tokens sent again. Alternatively check MyPower token history. Kenya Power+1

Q: I paid via M-Pesa but the token isn’t for my meter — what now?
Confirm the meter number used at purchase. If incorrect, contact the seller or KPLC with your payment reference to request correction or guidance. Kenya Power

Q: Is there a phone number for KPLC token issues?
Use KPLC’s customer support channels via the MyPower portal/contact page and the *977# self-service. They handle token complaints through the portal, call center, and social channels. Kenya Power+1

Q: Can I get a refund if KPLC fails to issue token?
If KPLC cannot recover or reissue the token, they will advise on refund procedures; have your proof of payment ready when you contact support. Kenya Power