How to Deactivate Call Busy

If you want to know how to deactivate call busy on your phone, the process is simple using USSD codes or your phone’s call settings. This guide explains how to turn off call forwarding when your line is engaged.

Quick Answer — At a Glance

1. Dial ##67# and press Call to stop call busy forwarding.

2. Use ##002# to cancel all call forwarding.

3. Dial #67# to confirm it is deactivated.

4. Check your phone’s call settings if still active.

Step-by-Step: How to Deactivate Call Busy

1. Dial the code to stop busy forwarding

• Open your dial pad.

• Enter ##67# on your Safaricom line.

• Press Call/OK and wait for confirmation.
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2. Cancel all types of call forwarding (optional)

• If calls still divert after step one, clear everything by dialing ##002#.

• This removes “busy,” “unreachable,” and “no reply” forwarding settings.
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3. Check status to confirm

• Dial #67# and press Call.

• If no forwarding number is displayed, then call busy is off.
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4. Use phone call settings

• On Android: Phone app → Settings → Call Settings → Call Forwarding → Disable Forward When Busy.

• On iPhone: Settings → Phone → Call Forwarding → Turn Off.
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FAQs

Q: What is call busy on Safaricom?
A: It’s the setting that forwards incoming calls to another number when your line is engaged.

Q: How do I check if my line is on call busy?
A: Dial #67# to see the status.

Q: Will deactivating call busy affect voicemail?
A: Yes, if your calls were diverting to voicemail, turning it off stops that.

Q: What code cancels all diversions at once?
A: Dial ##002# to remove all call forwarding.

Q: Can I reactivate call busy later?
A: Yes, dial *67number# to forward calls when busy to another line.