How to Clear Error Code on GOtv
Few things are as frustrating as sitting down to watch your favorite show only to see an error code pop up on your GOtv screen. Whether it’s due to subscription delays, signal issues, or temporary system glitches, these errors are common and fixable. The good news is you don’t always need to call customer care — most codes can be cleared in minutes from your phone or online. Here’s how to do it quickly and correctly.
Quick Answer — At a Glance
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Check that your decoder is switched on and tuned to any GOtv channel.
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Dial *423# on your mobile and follow the self-service steps.
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Alternatively, clear errors via the GOtv website or MyGOtv app.
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If the problem persists, contact GOtv customer care.
Step-by-Step Guide
1. Confirm Your Decoder is On
• Ensure your GOtv decoder is switched on and connected to the TV.
• Tune to any channel — clearing won’t work if the decoder is off.
2. Use USSD Self-Service
• On your Safaricom or Airtel line, dial *423#.
• Select the “Clear Error” option.
• Enter your IUC number (found at the bottom of your decoder).
• Wait for confirmation — your channels should return in a few minutes.
3. Clear Errors Using the GOtv Website
• Visit the official GOtv site.
• Go to “Clear Error Code.”
• Enter your IUC number and choose the error code type.
• Submit and wait for your decoder to refresh.
4. Use the MyGOtv App
• Download and open the MyGOtv app.
• Log in with your IUC number and registered phone number.
• Select “Clear Error” under your account options.
• Follow the prompts — channels should restore almost instantly.
5. Contact Customer Care if Needed
• If none of the above works, reach out to GOtv support.
• Provide your IUC number, decoder status, and the exact error code for faster assistance.
Important Notes & Tips
• The most common error codes are E16 (subscription expired) and E30 (no signal or account not updated).
• Always pay your subscription before clearing errors; otherwise, the process won’t work.
• Keep your decoder powered on for at least 10 minutes after clearing to allow the system to refresh.
FAQs
Why do I keep seeing E16 on my GOtv?
This usually means your subscription has expired or the payment hasn’t updated. Renew and then clear the error.
What is an IUC number?
It’s a unique identification number found on a sticker at the bottom of your GOtv decoder.
How long does it take to clear an error code?
Most error codes clear within 2–5 minutes after using USSD, the app, or the website.
Can I clear errors without airtime?
Yes, using the website or MyGOtv app requires only internet, not airtime.
What if clearing still doesn’t work?
Contact GOtv customer care with your IUC number and details of the problem.
