How to Check Token Balance (Electricity Prepaid) in Kenya

Introduction

If you use a prepaid electricity meter (KPLC), checking how much token or credit you have left helps you avoid sudden power outages. You can view your balance using USSD, mobile apps, or direct meter display. This guide will show you the easiest ways to check your token balance.

The Easiest Way

1. Dial *977#

2. Choose Prepaid Services

3. Select Manage Meters → View Token Balance

4. Enter your meter number → see your token balance

Step by Step Guide

Method 1: Using USSD *977#

• Dial *977# on your mobile phone.

• Select option for Prepaid Services.

• Then choose Manage Meters.

• Select Add or view meters, enter your meter number if prompted.

• Look for Token Balance or Available Tokens on the menu.

• The balance will display on screen.

Method 2: Using the MyPower / KPLC App / Portal

• Open the KPLC MyPower app or log in to the KPLC self-service portal.

• Navigate to Meter Information or Prepaid Services.

• Select your meter from the list (if more than one).

• The remaining token balance or credit will be shown under your meter details.

Method 3: On the Meter Itself

• Go to your prepaid meter unit at home.

• Press the “Display” or “Info” button (if available).

• Scroll through meter menu until you see “Token Balance” or “Credit Remaining”.

• Read the number shown as your remaining balance.

Important Notes & Tips

• The USSD method may charge a small service fee depending on your mobile network.

• Make sure your meter number is correct when adding or managing meters.

• Token balance may not update instantly in some apps — allow a few minutes after buying credit.

• If your token SMS was delayed or lost, you can always retrieve the last token via *977# and checking meter display.

• Always keep your meter number, account number, and mobile number updated in your KPLC account.

FAQs

Q: What is a token balance?
The amount of credit left in your prepaid electricity meter expressed in kWh or currency.

Q: Can I check token balance if I lost the SMS of the last token?
Yes. Use *977# USSD or check through the MyPower App or meter display.

Q: Will the meter display method always work?
It depends on whether your meter has a display or info button. Some older meters may not support this.

Q: Does token balance include credit from future purchases?
No. It only shows the current usable credit in the meter.

Q: Why is my balance not updating after I bought a token?
Possible delays in system update or meter processing. Wait a few minutes and try again.