How to Check Till Number Balance in Kenya
Ever wondered whether your till has cash sitting in it before you try a withdrawal? Knowing your till balance helps with managing your float, planning cashouts, or reconciling daily sales. Below is how to check the balance safely and quickly.
Easiest Way
If your till is active under M-PESA Business Till, this is the fastest route:
Dial *234# from your nominated number.
Choose M-PESA Business Till.
Enter your Store / Head Office number.
Go to Account Services → Check Balance.
Enter your Operator ID and PIN.
You’ll receive an SMS with your till balance (Safaricom).
Step by Step Guide
Method 1: USSD Code
This is the most used method.
Using your nominated line, dial *234#.
In the menu, select M-PESA Business Till.
When prompted, enter your Store / HO number.
From menu options, select Account Services.
Then pick Check Balance.
Enter your Operator ID and PIN.
You’ll get an SMS showing your till’s balance (Safaricom).
Method 2: Via M-PESA Business App
If you have the M-PESA Business App installed, it offers a more visual way to see balance and transaction history (M-PESA for Business App).
Log into the app using your nominated number.
Navigate to your till account or “My Business / Till” section.
Your available balance should display along with recent transactions.
Method 3: Website / Portal
Some businesses use the M-PESA Business Portal to manage their accounts. You can log in and view till balances, statements, and reports (M-PESA Business Portal).
Important Notes & Tips
Only the nominated number can initiate the USSD session for till balance checks (Safaricom).
Be careful not to share your Operator ID or PIN with staff unless necessary.
If your till is newly activated, it may take a short time before balance and history correctly reflect.
The USSD route may not show very detailed statements—use the app or portal for full records.
Always ensure your till is activated properly. Some balances don’t show if set up is incomplete.
Keep your system and app updated to avoid errors in balance display.
FAQs
Q: Can anyone check the till balance?
No. Only the nominated number with correct Operator ID and PIN can check the balance.
Q: Do I need data or internet for USSD balance check?
No — the USSD method works offline.
Q: What if I forget my Operator ID or PIN?
You’ll need to reset via the Business Till setup process or contact Safaricom support.
Q: Will checking the balance cost me money?
No, there is no charge for using *234# to check your Business Till balance.
