How to Check Expressway Balance

The Nairobi Expressway has made travel between Mlolongo and Westlands much faster, but for frequent users, knowing your balance is just as important as enjoying the ride. Whether you use the Manual Toll Card (MTC) or the Electronic Toll Collection (ETC) service, checking your balance helps you plan trips without last-minute surprises. Fortunately, there are several convenient ways to confirm your balance — from your phone, online, or directly at the toll stations.

Quick Answer — At a Glance

1. Dial *819# on your Safaricom line and follow the prompts to check your balance

2. Log in to the Moja Expressway self-service portal

3. Visit any toll station service desk and request your balance

Step-by-Step Guide

Method 1 — USSD (*819#)

1. On your Safaricom line, dial *819#.

2. Choose the “Balance Inquiry” option.

3. Enter your ETC or MTC account details when prompted.

4. Your balance will be displayed on your screen and may also be sent via SMS.

• This is the fastest method and works anywhere, anytime.

Method 2 — Moja Expressway Online Portal

1. Go to the Moja Expressway self-service portal.

2. Log in using your account details (card or ETC number plus PIN).

3. Navigate to “Account Balance” on the dashboard.

4. View your current balance and recent transactions.

• This is convenient if you want a detailed breakdown beyond just your balance.

Method 3 — Toll Station Service Desk

1. Stop at any expressway toll plaza service desk.

2. Provide your ETC card or toll card to the attendant.

3. Request for your current balance.

4. You will be given a printed receipt or verbal confirmation of your account status.

• Best for those who want in-person assistance or are topping up on-site.

Method 4 — Moja Expressway Mobile App (Optional)

1. Download the official Moja Expressway app from your app store.

2. Sign in with your registered details.

3. Navigate to the “Balance” section to view your account status.

• Useful for frequent users who prefer a mobile-friendly experience.

Important Notes & Tips

• Ensure your account details (card number, PIN, and phone number) are updated when using USSD or online methods.

• Always check your balance before long trips to avoid delays at toll stations.

• If you face errors, customer support is available at toll stations or through Moja Expressway’s hotline.

FAQs

Can I check my balance on Airtel or Telkom lines?
Currently, the USSD *819# is only supported on Safaricom lines.

Is there a fee for checking my expressway balance?
No, balance inquiry via USSD or portal is free of charge.

What if I forget my ETC account PIN?
Reset it via the portal or request assistance at a service desk with your ID.

Can I top up while checking my balance?
Yes, through the portal, USSD, or at toll stations you can check balance and top up simultaneously.

Do balances expire if unused?
No, your ETC or MTC balance remains valid until you use it.