How to Change StarTimes Bouquet in Kenya

Introduction

Changing your StarTimes bouquet lets you upgrade or downgrade your channel selection to match your preferences and budget. Whether you want more sports, movies, or just reduce costs, StarTimes offers self-service ways to switch. This guide outlines the steps you need and the methods available to change your bouquet quickly.

The Easiest Way

1. Dial *858# from your Safaricom or Airtel line

2. Select Change Package / Change Bouquet

3. Choose your decoder type (DTH or Digital/Antenna)

4. Pick the new bouquet and enter your Smartcard number

Step by Step Guide

1. Using USSD Code

   • Dial *858# using Safaricom or Airtel.

   • Choose Change Package or Change Bouquet option.

   • Indicate your decoder type: for example, Dish (satellite) decoder or Digital / DTT (antenna) decoder.

   • Browse the list of bouquets available for your decoder type.

   • Select the bouquet you want to switch to.

   • Enter your Smartcard number (usually the first 11 digits).

   • Confirm purchase of the new bouquet, and ensure you pay the required subscription fee.

2. Using the StarTimes ON App

   • Open the StarTimes ON mobile app.

   • Log in or register if you have not already.

   • Link your Smartcard number to your account if required.

   • Go to the subscription / bouquet section.

   • Choose a new bouquet from the available list.

   • Confirm and pay for the new subscription.

3. Using the WhatsApp Chatbot

   • Save the StarTimes chatbot number (for example 0730 710 077).

   • Send a greeting message.

   • Navigate through the menu and select Change Bouquet or Upgrade / Downgrade.

   • Provide your Smartcard number and choose a bouquet.

   • Confirm and pay as required.

4. Contacting Customer Care

   • If USSD, app, or chatbot do not work, call StarTimes customer care at 0719 077 077.

   • Ask an agent to assist you change your bouquet.

   • Provide your smart card number and bouquet you want.

Important Notes & Tips

• Make sure the decoder is switched on when you initiate changes.

• Have your Smartcard number ready definitely; you will need it for all methods.

• If you are upgrading to a higher bouquet, pay the subscription fee to activate new channels.

• If downgrading, check if there are any outstanding balances.

• Note that certain bouquets are only available for specific decoder types (Digital vs Dish) so you may not be able to switch from Dish to Digital bouquet if your decoder type is fixed.

FAQs

Q: Will I lose access to some channels immediately after switching bouquet?
Yes. Channels not included in the new bouquet will be removed once the change is confirmed.

Q: Can I change bouquet without internet?
Yes, using the USSD method (*858#) does not need internet.

Q: Is there a fee to change my bouquet?
You will need to pay the subscription fee of the new bouquet you choose. There is no extra charge for switching via USSD or app beyond what the bouquet costs.

*Q: What if USSD 858# is not working?
Try the app or WhatsApp chatbot or contact customer care for assistance.

Q: How long before the new bouquet activates?
Usually within a few minutes after payment and confirmation, but may depend on network or server delays.