How to Change NHIF Hospital Online
The National Hospital Insurance Fund (NHIF) allows Kenyan members to access healthcare services at accredited facilities. If you want to switch your preferred hospital, you no longer need to visit NHIF offices physically. With the self-care portal and mobile app, you can easily change your hospital online from the comfort of your phone or computer.
Requirements Before Changing Hospital
An active NHIF membership number
Your original National ID number
Internet access via smartphone or computer
Access to the NHIF self-care portal or app
How to Change NHIF Hospital via Self-Care Portal
Go to the NHIF Self-Care Portal at https://selfcare.nhif.or.ke.
Log in using your ID number and password (or register if new).
Navigate to the Facilities section.
Select Change Outpatient Facility.
Choose your preferred hospital from the list of accredited facilities.
Confirm and submit your request.
You will receive an SMS confirmation from NHIF.
How to Change NHIF Hospital via Mobile App
Download the NHIF Mobile App from Google Play or App Store.
Log in with your ID number and account details.
Go to the Facility Management section.
Select Change Outpatient Facility.
Choose a new hospital from the available list.
Confirm changes and wait for the confirmation SMS.
Tips for Smooth Changes
Hospital changes can only be made once every three months.
Always confirm the hospital you choose is accredited by NHIF.
Keep the SMS confirmation for your records.
Make changes early to avoid last-minute inconveniences.
FAQs
Q: How many times can I change my NHIF hospital?
You can only change once every three months (quarterly).
Q: Can I change my hospital using USSD?
Currently, changes are best done via the self-care portal or mobile app.
Q: Do I need to visit NHIF offices to change my hospital?
No, the process is fully available online.
Q: Will my dependents also be affected by the change?
Yes, the hospital change applies to the principal member and listed dependents.
Q: How will I know the hospital change is successful?
You will receive an SMS confirmation from NHIF after a successful update.
Conclusion
Changing your NHIF hospital online is simple and convenient. By using the self-care portal or mobile app, you can update your preferred facility without visiting NHIF offices. Always confirm the hospital is accredited and make changes in time for uninterrupted medical coverage.
