How to Block a Safaricom Line
Losing a Safaricom SIM card can be stressful, especially if it falls into the wrong hands. To protect your airtime, M-PESA account, and personal data, Safaricom allows you to block your line quickly. You can do this using self-service options, or by contacting customer care directly.
Method 1 — Block Safaricom Line via USSD
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Dial 100 or 200 (for PostPay customers) from another Safaricom line.
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Follow the prompts to reach the customer care menu.
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Request your line to be blocked immediately.
This option is fast and ensures your line is secured before misuse happens.
Method 2 — Block via Safaricom Customer Care
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Call 100 from another Safaricom number, or +254 722 002100 if calling from a different network.
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Speak to a customer care agent.
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Provide details such as your full name, ID number, and last M-PESA transaction to verify ownership.
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The line will be suspended right away.
Method 3 — Block Using MySafaricom App
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Open the MySafaricom App on another registered device.
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Go to M-PESA & Account services.
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Select the option to suspend or block SIM.
This works best if your app is already linked to your account.
Method 4 — Visit a Safaricom Shop
If you need a replacement SIM:
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Carry your original ID card to the nearest Safaricom Shop or dealer outlet.
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Request to block your lost line.
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You can also do a SIM replacement and recover your number on a new SIM card.
FAQs
Q: Can I block my line using someone else’s phone?
Yes, you can call customer care using any line and request the block after verifying your identity.
Q: What happens after blocking the line?
The SIM will be deactivated immediately, preventing calls, SMS, or M-PESA transactions.
Q: Can I recover the same number later?
Yes, you can perform a SIM replacement at a Safaricom shop with your ID.
Q: Is there a charge for blocking a Safaricom line?
Blocking is free, but SIM replacement may attract a small fee.
Q: Can I block my line if I’m outside Kenya?
Yes, dial +254 722 002100 from abroad and request the block.
Conclusion
Blocking your Safaricom line is a quick and effective way to protect your airtime and M-PESA funds. You can use USSD, customer care, the MySafaricom App, or visit a Safaricom shop. Always ensure you carry your ID for verification when requesting assistance.
