How to Block a Safaricom Line
Losing a Safaricom SIM card can be stressful, especially if it falls into the wrong hands. To protect your airtime, M-PESA account, and personal data, Safaricom allows you to block your line quickly. You can do this using self-service options, or by contacting customer care directly.
Method 1 — Block Safaricom Line via USSD
Dial 100 or 200 (for PostPay customers) from another Safaricom line.
Follow the prompts to reach the customer care menu.
Request your line to be blocked immediately.
This option is fast and ensures your line is secured before misuse happens.
Method 2 — Block via Safaricom Customer Care
Call 100 from another Safaricom number, or +254 722 002100 if calling from a different network.
Speak to a customer care agent.
Provide details such as your full name, ID number, and last M-PESA transaction to verify ownership.
The line will be suspended right away.
Method 3 — Block Using MySafaricom App
Open the MySafaricom App on another registered device.
Go to M-PESA & Account services.
Select the option to suspend or block SIM.
This works best if your app is already linked to your account.
Method 4 — Visit a Safaricom Shop
If you need a replacement SIM:
Carry your original ID card to the nearest Safaricom Shop or dealer outlet.
Request to block your lost line.
You can also do a SIM replacement and recover your number on a new SIM card.
FAQs
Q: Can I block my line using someone else’s phone?
Yes, you can call customer care using any line and request the block after verifying your identity.
Q: What happens after blocking the line?
The SIM will be deactivated immediately, preventing calls, SMS, or M-PESA transactions.
Q: Can I recover the same number later?
Yes, you can perform a SIM replacement at a Safaricom shop with your ID.
Q: Is there a charge for blocking a Safaricom line?
Blocking is free, but SIM replacement may attract a small fee.
Q: Can I block my line if I’m outside Kenya?
Yes, dial +254 722 002100 from abroad and request the block.
Conclusion
Blocking your Safaricom line is a quick and effective way to protect your airtime and M-PESA funds. You can use USSD, customer care, the MySafaricom App, or visit a Safaricom shop. Always ensure you carry your ID for verification when requesting assistance.
