How to Check ID Status
If you want to know how to check ID status (to see whether your Kenyan National ID card has been issued or is ready), this guide shows you official methods, what info you need, and expected timelines.
Quick Answer — At a Glance
Visit eCitizen → National Registration Bureau (NRB) service page.
Use the online tracking option for “National ID status.”
Alternatively, call toll-free 0800 230 007 or check at a Huduma/National Registration office.
Step-by-Step Guide
1. Via SMS
Using your mobile phone, send your application or serial number to 20031.
Wait for a return SMS that gives your ID’s current status (e.g. “processing,” “ready for collection”).
2. Using the eCitizen Portal
Log into your eCitizen account.
Go to the National Registration Bureau section. nrb.ecitizen.go.ke
Select “Check National ID status” or similar tracking option.
Enter your application/serial number and any other required personal info.
Submit and view status (processing / ready / etc.).
3. Call or Use Toll-Free Number
Dial toll-free 0800 230 007 to enquire about your ID application status. Facebook+1
Be ready with your ID application reference number or serial number.
4. Visit Huduma Center or NRB Office
If online methods don’t work or you need more details, visit a Huduma Centre or NRB registration office in person.
Bring your application receipt or serial number plus a valid ID.
Ask the counter / clerk to check the status on their system.
Important Notes / Tips
Processing times vary by county and workload at NRB.
Keep the serial / application number safe — you will need it across all channels.
SMS and online status might lag by a few working days.
Don’t pay anyone outside official channels for updates — it can be a scam.
FAQs
Q: What is the serial number or application number?
A: It’s the reference number you received when you applied for the ID. Often printed on your receipt or acknowledgement slip.
Q: How long does it take to issue a Kenyan National ID?
A: Usually several weeks, sometimes longer depending on county, verification of documents, and backlog.
Q: What if I don’t get a response via SMS or online?
A: Visit a Huduma Center / NRB office with your documents for a manual status check.
Q: Is there a fee to check ID status?
A: No. All official means (online, SMS, visiting a station) are free.
Q: Can I track my ID status if I’m outside Kenya?
A: Yes, through eCitizen if you have internet access, or by contacting Kenyan embassy / consulate with your application/serial number.
