How to Check HELB Loan Status
If you want to check HELB loan status, this guide shows official ways to check whether your loan is approved, disbursed, or pending using USSD, portal, or the HELB App.
Quick Answer — At a Glance
Dial *642# → enter your ID and PIN to see status.
Log in to the HELB Loanees Portal → view your loan status/disbursement.
Use the HELB mobile app → access your loan dashboard.
Check via HELB Self-Serve options (portal or USSD) for updates.
Step-by-Step Guide: Checking Your HELB Loan Status
1. Check via USSD (*642#)
On your phone, dial *642#. (HELB’s official USSD code for loan status) Helb+2Kenya Times+2
Register if it’s your first time: enter your National ID number, and choose a secure PIN. Kenya Times+1
After registration, dial *642# again → select “Loan Status” or “Loan Services.” Kenya Times+1
2. Use the HELB Loanees Portal
Visit HELB’s official site → go to Online Services → Loanees Portal. Helb+1
Log in using your registered email/ID and password.
In the dashboard, find the section for “Loan Status” or “Loan Statement / Disbursement” to see whether your loan is pending, approved, or disbursed.
3. Use the HELB Mobile App / Self-Serve Options
Download or open the HELB App (if available) or simply use HELB Self-Serve via their website. Helb+1
Login with your credentials.
Navigate to your loan account or dashboard → view your loan status, amount approved, disbursement date if applicable.
4. Follow Up with HELB if Status Is Not Updated
If your loan status is stuck “pending” for a long time, check your application details (bank/account info etc.) to ensure everything is correct.
Contact HELB customer care: phone, email or visit HELB offices. Use contact info from HELB’s “Contact Us” section. Helb+1
Important Notes & Tips
Make sure your contact info (phone number, email) is up to date, because HELB may send updates via SMS or email.
Save your HELB Reference Number (if any) and your National ID — you’ll need these for any queries or status checks.
Loan disbursements happen in “batches” per institution; even after “approved,” there may be a wait until funds are released.
If you applied as a student, your institution’s finance/registry office may also have status information.
FAQs
Q: What does “Pending Approval” mean?
A: It means HELB has received your application but is still verifying documents or eligibility before approving the loan.
Q: Once loan is approved, how do I know if disbursement has happened?
A: The portal, app or USSD *642# updates to show “Disbursed” status. HELB also sends SMS/email.
Q: Can I check status without internet?
A: Yes — use USSD *642#.
Q: What if I’m not registered on the portal or USSD yet?
A: You’ll need to register first (with ID, phone etc.), then log in or use USSD to check.
Q: Who to contact if the status does not change after approval?
A: Contact HELB via their Self-Serve portal or phone or visit their offices. Also check with your university/institution for internal delays.
