How to Check Postpaid Electricity Bill
If you need to know how to check postpaid electricity bill, this guide shows simple, official ways using USSD, online tools or via the Kenya Power app.
Quick Answer — At a Glance
Dial *977# → choose “Postpaid Services” → “My Bill” → enter your account number.
Register / log in on Kenya Power’s Self-Service portal to view your current bill.
Open the MyPower app → log in and use the “My Bill / Token” option to check.
Send your account number via SMS to Kenya Power or check email (if signed up for e-bills).
Step-by-Step Guide: Checking Your Postpaid Electricity Bill
*Using USSD Code 977#
From your Safaricom line, dial *977#.
Choose Postpaid Services → My Bill.
Enter your account number.
View your latest bill amount and due date via SMS.
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Via Self-Service Web Portal
Go to KPLC Self-Service website.
If it’s your first time, register using your account number, phone/email, and ID.
Once logged in, go to Bill / Token Query → enter your postpaid account number.
Your current bill and details will be displayed.
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Download or open the MyPower app (available on Android / iOS).
Log in with your account credentials (account number, ID, phone/email).
Navigate to My Bill / Token section.
View your postpaid bill, due date, and billing history.
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By SMS or Email (E-Bill)
Send your account number in a new SMS to 97771 → Kenya Power will reply with your bill summary.
If you are registered for e-bills or email alerts, check your email (or SMS) inbox for the monthly bill.
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Important Notes & Tips
You usually need your account number (as shown on your old bills) to use any method.
USSD *977# works only on Safaricom network.
SMS / USSD may incur a small charge (≈ Ksh 10).
Registering via the portal or app gives you more detailed billing history and options like printing your bill.
Check for e-bill registration to reduce paper waste and get bills faster.
FAQs
Q: What if I don’t know my account number?
A: Check old Kenya Power bills, meter faceplate, or call Kenya Power customer service to retrieve it.
Q: Can I check the bill without internet?
A: Yes — especially via USSD (*977#) or SMS (sending account number to 97771).
Q: Is the USSD method free?
A: No — there is a small fee for USSD or SMS queries. The portal and app are free if you have internet access.
Q: How often are postpaid bills generated?
A: Monthly, at the end of each billing cycle.
Q: What if my bill is wrong (too high, estimated)?
A: Use the Self-Service portal or myPower app to submit a billing complaint or query estimated/incorrect bills.
