How to Change GOtv Package

If you want to change GOtv package (upgrade or downgrade), this guide shows the legal, official steps in Kenya using SMS, USSD, or the MyGOtv / Self-Service portal.

Quick Answer — At a Glance

1. Send an SMS to 22688: “UPGRADE IUC_NUMBER” or “DOWNGRADE IUC_NUMBER” depending on whether you want more or fewer channels.

2. Dial *423# → select “Upgrade/Downgrade” → follow prompts and enter your IUC number.

3. Use GOtv Self-Service (online or via MyGOtv app): log in, select “Change Package / Build a Package,” pick your new package, then pay.

4. Pay via M-PESA Paybill 423655, or other accepted methods, then wait ~5-30 minutes for activation.

Step-by-Step Guide: Changing Your GOtv Package

1. Check Your IUC Number

   • Find the IUC (decoder’s unit/card identifier) on the red sticker on your GOtv decoder.

   • Have your mobile number registered with GOtv ready.

2. Choose the Method You Prefer

   a. SMS method

   • To upgrade: Text UPGRADE IUC_NUMBER (e.g. UPGRADE 1234 5678 900) to 22688.

   • To downgrade: Text DOWNGRADE IUC_NUMBER to 22688.

   • Wait for confirmation via SMS that the request is processed. Tuko.co.ke – Kenya news.

   b. USSD method

   • Dial *423# from your mobile line.

   • Select “Upgrade/Downgrade.”

   • Enter your IUC number.

   • Choose the package you want. Confirm and pay if necessary. afritechmedia.co.ke+1

   c. Online / Self-Service / MyGOtv app

   • Go to GOtv Self-Service portal (or use MyGOtv app).

   • Sign in with your surname or mobile number + IUC number.

   • Select “Build a Package” or “Change Package.”

   • Pick the package you want.

   • Pay using options like MPESA (PayBill 423655) or others supported. nasonga.com+1

3. Wait for Activation

   • After payment or the request being accepted, package change usually takes 5-30 minutes. Your decoder should auto-switch.

   • If the picture doesn’t change or the new channels don’t appear, ensure the decoder is powered on and connected. If problem persists, contact GOtv customer care. JITIMU

Important Notes & Tips

• You should let your current subscription period expire before changing (especially when downgrading), but it depends on the timing; sometimes changes happen mid-cycle. Kenyans

• Ensure you only pay for the new package, not double-paying for both old and new.

• Keep SMS confirmation or proof of payment in case there’s a delay or error.

• During promotions (e.g. discounted bouquets) package options or prices may change. Always check current prices. DStv

FAQs

Q: Can I change my package anytime or only at renewal?
A: You can change anytime, but some prefer to wait until the subscription expires to avoid overlapping charges.

Q: How long does it take for the new package to be active?
A: Usually between 5 and 30 minutes after confirmation and payment.

Q: What payment methods are accepted when changing the package?
A: M-PESA (PayBill 423655), possibly credit card/bank or other regional options via Self-Service or the app.

Q: Will I lose any channels or features I already had?
A: If upgrading, you gain more channels; if downgrading, you will lose access to those in the higher package. Pick carefully.

Q: What if my decoder doesn’t switch after package change?
A: Make sure it’s on and connected, wait a few minutes. If still not working, contact GOtv customer care or visit their support site.