How to Reset KPLC Token Meter

If you’re searching for how to reset KPLC token meter, this guide shows the official, safe ways to reset or update your prepaid meter so it accepts new tokens.

Quick Answer — At How to Get Delayed KPLC Tokensa Glance

1. Try the meter reset code (press 00 then Enter or 00#) to clear some errors. KPLC

2. Use the KPLC Update Token Meter Yako codes (two 20-digit codes sent by KPLC) when scheduled. KPLC

3. Use *977# → Prepaid Services → Update Meter Yako to request reset/update options. Tuko.co.ke – Kenya news.

4. If issues persist, call KPLC National Contact Centre 97771 or use *977# for help. KPLC

Why Meters Need Resetting or Updating

• Software updates or security fixes sometimes require a meter update so it will accept newly issued tokens. KPLC

• Errors like “Bypass”, negative digits, or blank screen often need a tamper or reset code from KPLC or a KPLC technician. Tuko.co.ke – Kenya news.

Simple Process to Follow

1. Check your meter type (Actaris / Conlog / Hexing / Shenzhen) — different models use different key sequences. KPLC

2. For many meters, press 00 then Enter (or 00#) to reset the meter’s load/disconnection settings. KPLC

3. Re-enter your latest (unused) token after the reset.

4. If the meter still rejects tokens, proceed to the update or tamper-code steps below. Tuko.co.ke – Kenya news.

How to Get & Enter KPLC Reset / Update Codes (official method)

1. Dial *977# on your phone.

2. Select Prepaid Services → Update Token Meter Yako or follow prompts for “reset/update meter”. Tuko.co.ke – Kenya news.

3. If your meter is scheduled, KPLC will send two 20-digit update codes; enter them into the meter in the correct order (as instructed). KPLC

4. After successful update, your meter will accept new tokens again. If you had unused old tokens, load them before performing the update (KPLC advises using old tokens first). KPLC

Tamper / Bypass Errors — What to Do

• If the meter shows Bypass or tamper, do not try ad-hoc codes found online. Contact KPLC for an official tamper code; KPLC issues tamper codes after verification (they do not charge for tamper codes). Provide meter number, location and contact details. Tuko.co.ke – Kenya news.+1

If the Meter Screen Is Blank or Faulty

• Check mains power and CIU connections first. If still blank, call KPLC on 97771 or use *977# for assistance and to request a technician. KPLC

What to Prepare When Contacting KPLC

• Your meter number, account name, location, M-Pesa or purchase reference (if relevant), and a contact phone number. Ask for a complaint reference number for follow-up. KPLC

Practical Tips & Safety

• Always enter codes exactly as provided (20 digits for update/tamper codes).

• Use up any old/unused tokens before applying the update codes (update may invalidate older tokens). KPLC

• Never accept or use reset/tamper codes from unverified third-party posts—always get codes from KPLC. KPLC

FAQs

Q: How do I know which reset code my meter uses?
Different meter models use different local key sequences; KPLC’s FAQ lists model-specific quick codes and retrieval steps. KPLC

Q: What exactly is ‘Update Token Meter Yako’?
It’s a KPLC exercise that sends two 20-digit update codes to eligible customers to update prepaid meter software so it accepts new tokens. KPLC

Q: Will I lose previously bought tokens after updating the meter?
If you don’t redeem old tokens before the update, those particular tokens may become unusable—KPLC advises using old tokens first. KPLC

Q: How long does KPLC take to send reset or tamper codes?
If eligible, codes may be issued on your next token purchase or via instructions from the KPLC portal/agent; if urgent, call 97771 for support. KPLC+1

Q: Is there a charge for KPLC reset/tamper codes?
KPLC states tamper codes are issued (and not charged) as part of their support; always confirm via the official contact centre. Tuko.co.ke – Kenya news.+1