How to Check If Your Passport Is Ready for Collection
After applying for a Kenyan passport, the next important step is confirming whether it is ready for collection. The Department of Immigration Services has made it easier for applicants to track their application status through official channels. Using the correct methods ensures you save time and avoid unnecessary trips.
1. Check Passport Status Online via eCitizen
The eCitizen portal is the primary and most reliable way to track your passport application.
Steps:
Visit the eCitizen portal and log in with your credentials.
Go to the Department of Immigration Services section.
Select Passport Application.
Click on Track Application Status.
The system will show whether your passport is ready for collection.
2. Check Passport Status via SMS (Official Number)
The Department of Immigration also allows you to confirm passport readiness through SMS.
Steps:
Open your SMS app.
Type in your eCitizen application reference number (e.g., PP123456789).
Send it to 22222.
You will receive an SMS response showing the current status of your passport.
3. Visit or Call Immigration Offices
If you are unable to check online or via SMS, you can directly contact or visit the Department of Immigration offices. Carry your reference number for faster assistance.
FAQs
Q: How long does it take for a Kenyan passport to be ready?
It normally takes 10–15 working days, though delays may occur during peak application periods.
Q: Can someone else collect my passport on my behalf?
No, you must collect it in person with your original ID and collection slip.
Q: What documents do I need to collect my passport?
Bring your original national ID, the collection slip, and, if applicable, your old passport.
Q: What if the SMS says it’s ready but I haven’t received a notification?
You can still visit the immigration office with your reference number and ID to collect it.
Q: Does it cost to check passport status?
Online checks are free, but the SMS method may attract standard network charges.
Conclusion
To know if your Kenyan passport is ready for collection, the most reliable methods are the eCitizen portal and the official SMS service via 22222. Always carry your ID and application details when going to collect your passport, and avoid relying on unverified sources for updates.
