How to Withdraw Upkeep Money from HELB
Introduction
When HELB disburses upkeep funds, many students wonder how to get that money into their M-Pesa account (or mobile wallet) without delay. The process is made simple via USSD and other digital channels. Below are the quickest way, full methods, important notes, and answers to common questions so you can access your upkeep funds easily.
The Easiest Way
Dial *642# using the Safaricom line registered under your National ID
Register or create a PIN if you haven’t already
Dial *642# again and select “Withdraw Funds”
Choose “Upkeep” and input the amount you want to withdraw
Confirm the transaction using your M-Pesa PIN
Step by Step Guide
Method 1: Using USSD Code *642#
Use the Safaricom number you registered with HELB
If first time, register with *642# by choosing a memorable PIN
After registration, dial *642# to log in
Select “Withdraw Funds” from the menu
Choose the “Upkeep” option
Enter the amount you wish to withdraw
Confirm with your M-Pesa PIN
Wait for confirmation message from M-Pesa
Method 2: Through HELB Mini-App Inside M-Pesa or via the HELB portal
Open the M-Pesa App or HELB portal/website
Log in using your registered phone number and identity as per HELB records
Navigate to the HELB Mini-App or the “Withdraw Funds” section
Select “Upkeep” and specify the amount
Confirm transaction and wait for funds to reflect in your M-Pesa wallet
Important Notes & Tips
Ensure the mobile number used is the same one you registered with HELB under your National ID
You must have received the second SurePay confirmation SMS indicating the upkeep funds are available before withdrawing
A small fee (e.g., Ksh 15) may be charged for the transaction via USSD
Use a stable network connection when doing the USSD or app transaction to avoid errors
If the withdrawal fails, check the menu flow or contact HELB support for troubleshooting
FAQs
Q1. When will upkeep funds be available to withdraw
They become available after you receive the second SurePay SMS confirming disbursement.
Q2. Can I use someone else’s phone or M-Pesa number to withdraw
No. The phone number and M-Pesa account must match your identity as registered with HELB.
Q3. Is there a transaction fee for withdrawing upkeep funds
Yes, usually a small fee applies for USSD withdrawals.
Q4. How long does the money take to reach my M-Pesa wallet
Often it is immediate or within a few minutes; in some cases it might take longer depending on system traffic.
Q5. What if I don’t get the confirmation or funds after withdrawing
Check your M-Pesa transaction history and ensure you followed the correct steps. If issue persists, contact HELB with your ID and registration details.
