How to Update Your Safaricom Line
Safaricom requires customers to keep their SIM card registration details up to date as per government regulations. Updating your Safaricom line ensures compliance, prevents disconnection, and keeps your line active for calls, M-Pesa, and other services.
How to Update Your Safaricom Line Online
Visit the official Safaricom portal: safaricom.com/sim-registration.
Enter your Safaricom phone number.
You’ll receive an OTP (One-Time Password) on your phone.
Enter the OTP on the portal to proceed.
Upload a clear photo of your original ID (both sides).
Submit the details and wait for confirmation SMS from Safaricom.
How to Update Your Safaricom Line via USSD
Dial *106# on your Safaricom line.
Select Check Registration Details.
If your details are incomplete, you’ll be prompted to update them.
Follow the instructions provided to complete the process.
How to Update Your Safaricom Line at an Agent or Shop
Visit the nearest Safaricom shop or agent with your original ID.
Request to update your SIM registration details.
The agent will capture and upload your ID details.
You’ll receive an SMS confirmation once the update is successful.
Benefits of Updating Your Safaricom Line
Ensures compliance with Communication Authority regulations.
Prevents line disconnection.
Secures your M-Pesa account and other Safaricom services.
Keeps your contact information accurate and up to date.
FAQs
1. What documents do I need to update my line?
Your original national ID for Kenyans or passport/alien ID for foreigners.
2. Can I update my line on behalf of someone else?
No, updates must be done by the SIM card owner with their ID.
3. How long does it take for the update to reflect?
You’ll get an SMS confirmation within a few minutes to 24 hours.
4. What happens if I don’t update my line?
Your line may be disconnected, and you won’t access services like calls, SMS, and M-Pesa.
5. Is updating my Safaricom line free?
Yes, Safaricom does not charge for SIM registration updates.
Conclusion
Updating your Safaricom line is a simple but vital process to ensure compliance, avoid disconnection, and secure your services. Whether online, via USSD, or at an agent, Safaricom makes it easy for all customers to update their details.
