How to Report a Number to Safaricom

Safaricom provides different ways to report suspicious, fraudulent, or abusive numbers. This helps protect customers from scams, spam messages, harassment, and mobile fraud. If you’ve received suspicious calls, texts, or M-Pesa scams, you can easily report the number directly to Safaricom.

How to Report a Number via SMS

1. Go to your phone’s Messages app.

2. Forward the suspicious SMS or number to 333 (Safaricom’s fraud hotline).

3. You’ll receive an acknowledgment SMS confirming receipt of your report.

How to Report a Number via Call

1. Dial 100 (customer care) or 200 if using PostPay.

2. Select the option to speak to an agent.

3. Provide the number you want to report and the reason (e.g., fraud, spam, harassment).

4. Safaricom will investigate and take appropriate action.

How to Report a Number via MySafaricom App

1. Open the MySafaricom App.

2. Go to Help or Customer Support.

3. Select Report Fraud/Number.

4. Enter the details and submit the report.

Situations Where You Should Report a Number

• Fraudulent M-Pesa SMS or calls pretending to be Safaricom.

• Spam or promotional messages sent without your consent.

• Harassment calls or texts.

• Any suspicious activity involving your Safaricom line.

FAQs

1. Is it free to report a number to Safaricom?
Yes, reporting via SMS to 333 or customer care is completely free.

2. Will Safaricom block the reported number immediately?
Not always — Safaricom investigates first before taking action such as blocking or warning the line owner.

3. Can I remain anonymous when reporting?
Yes, Safaricom keeps your details confidential during the reporting process.

4. Can I report numbers from other networks?
Yes, but Safaricom can only escalate them to the relevant operator.

5. What happens after I report?
Safaricom investigates, and if fraud or abuse is confirmed, the number may be blocked or further legal action taken.

Conclusion

Reporting a number to Safaricom is an easy and effective way to protect yourself and others from scams, harassment, or fraud. Whether through SMS, a call, or the MySafaricom App, Safaricom ensures that your safety and privacy remain a top priority.