How to Remove Tamper Code for Prepaid Meter in Kenya
Nobody wants to lose power at an inconvenient time. A tamper or bypass alert on a prepaid meter is the meter doing its job to protect the network and customers. Removing a tamper condition must be handled through the utility so the meter is safely cleared and service restored. This guide explains the legitimate routes to get that done quickly and what information to have ready.
Quick Answer — At a Glance
Report the tamper alert to KPLC immediately using *977# or call 97771 and request a tamper/code inspection. kplc.co.ke+1
Use the KPLC online customer portal or enquiry form to lodge a tamper report and request a technician visit. kplc.co.ke
Visit a KPLC customer care office with your meter number and ID if directed, then follow their instructions for inspection or code issuance. Kenyans
Step-by-Step Guide
Method 1 — Fastest: Report by USSD or Phone
Dial *977# on your mobile and choose the prepaid or meter services menu to report tamper or bypass.
Alternatively call the national contact centre on 97771 and explain the tamper message or error appearing on your CIU/meter.
Provide your meter number, account name, exact location, and a contact phone number so they can schedule an inspection or generate the tamper code if appropriate. kplc.co.ke+1
Method 2 — Use the KPLC Online Portal or Contact Form
Log in to the KPLC customer portal or use the enquiry/complaint form on the customer support page to raise a tamper/bypass issue.
Upload any photos (meter box, seals, error display) and include the meter number and descriptive location (landmark or plot number).
KPLC will respond with next steps — often a technician visit or remote assistance — and may generate an official tamper code once they confirm no illegal bypass. kplc.co.ke+1
3 — Onsite Inspection or Branch Visit
If requested, be ready to have a KPLC technician visit the premises to inspect seals, wiring, and meter integrity.
Bring your national ID and any invoice or account documentation if you visit a customer care centre.
If KPLC clears the issue, they will either apply the tamper-clearing token remotely, issue a tamper code, or repair/replace the meter as required. Kenyans
Method 4 — What to Prepare Before Contacting KPLC
Note your meter number, account name, and the exact meter location with landmarks.
Take a clear photo of the meter display showing the tamper/bypass error and of the meter seal/box.
Ensure the CIU (Customer Interface Unit) is connected to mains power and has good batteries when testing or when a technician instructs you to load a code. kplc.co.ke
Important Notes & Tips
Do not attempt to tamper with, open, or bypass the meter. Tampering is illegal, dangerous, and may lead to penalties or prosecution. KPLC policy requires official inspection before any tamper code is issued. Kenyans
KPLC may provide the tamper-clearing code free of charge after verification, or may schedule a technician to visit depending on the cause. Kenyans
Always request and keep a complaint or service reference number for follow-up.
If you see physical evidence of illegal wiring or a broken seal, inform the technician immediately — this affects the outcome and necessary repairs.
FAQs
Can I clear a tamper code myself?
No. Only KPLC or an authorized technician should clear a tamper condition to ensure safety and compliance.
Why did my meter go into tamper mode?
Meters enter tamper or bypass mode if they detect interference, removed seals, illegal wiring, or other security breaches.
Will KPLC charge me for clearing a tamper?
KPLC has indicated they may provide tamper codes after verification; charges depend on the issue and whether repairs or reconnection work is needed.
How long does it take to resolve a tamper issue?
Resolution time varies — some issues are resolved remotely or the same day with a technician visit; others that require replacement take longer.
What if I find damaged wiring at the meter?
Report it immediately. Damaged or illegal wiring must be fixed by a qualified electrician and confirmed by KPLC before service is restored.
