How to Register Equity Mobile Banking

Introduction

Using mobile banking with Equity gives you control: check balances, send money, pay bills, and more from your phone. Whether you are setting it up for the first time, reactivating, or migrating, the process is simple. I’ll show you the quickest way, full step-by-step methods, tips to avoid common pitfalls, and FAQs answered clearly.

The Easiest Way

1. Download the Equity Mobile App from Google Play Store or App Store

2. Open the app and tap Register

3. Enter your account number, phone number, and basic personal details

4. Set up a secure password or PIN

5. Complete verification (OTP or via a linked email/phone)

Step by Step Guide

Method 1: For existing Equity customers

1. Make sure you have an active Equity Bank account with a valid ID/KRA PIN

2. Ensure the phone number linked to your account is active

3. Download the Equity Mobile App

4. Tap Register, select “Already an Equity Bank Member”

5. Provide your account number, ID number, phone number

6. Verify via OTP and confirm password / PIN

Method 2: Via USSD *247#

1. Dial *247# from your mobile line

2. Choose the Register or Sign Up option

3. Enter your account number and national ID / Passport number

4. Receive and enter the OTP to verify your number

5. Set your mobile banking PIN

Method 3: For new customers (opening account + registering)

1. Visit an Equity Bank branch and open a new account (with ID, KRA PIN etc.)

2. During account opening request mobile banking registration and elect the mobile number you’ll use

3. Once account is active, use the app or USSD method above to register

4. Complete verification steps (OTP, etc.)

Important Notes & Tips

• The phone number used must be the same one linked to your Equity account to avoid verification issues

• Always use the latest version of the Equity Mobile App to avoid bugs or security issues

• Keep your PIN or password secure — Equity will never ask for it via SMS, email, or phone

• If you have multiple Equity accounts (business, personal), ensure you link or register the correct one

• If registration fails, visit a branch or contact Equity support with your ID and account info

FAQs

Q1. Do I need to visit a physical branch to register for Equity Mobile Banking?
Not always. Most existing customers can self register using the app or *247#. New account holders may need to provide documentation in-branch.

Q2. What documents do I need to register?
Typically your National ID or Passport, KRA PIN, and the account number.

Q3. Is there a fee to register for Equity Mobile Banking?
No, registration is generally free. Certain transactions may incur fees according to the bank’s tariff guide.

Q4. What if I lose my phone or change phone number?
Contact Equity immediately. You may need to update the phone number linked to your account, and possibly reverify using OTP.

Q5. How many accounts can I link to Equity Mobile Banking?
Usually you can register any Equity account you own, provided you have valid documentation and the account is active.