How to Print SGR Ticket
Riding the SGR (Madaraka Express) between Nairobi and Mombasa is exciting, but it’s important to know how to print your ticket once you’ve booked—so you don’t arrive at the station and get stuck. Whether you booked online, via USSD, or at a station, this guide walks you through the process clearly.
The Easiest Way
If you already have your booking confirmation (e-ticket or reference number), here’s how to print your ticket in 3 simple steps:
Arrive early at the SGR station before your departure.
Use a self-service ticket machine or visit the ticketing counter.
Enter your phone number or booking reference, then print your physical ticket.
That’s it — you’ll have your printed ticket ready to board.
Step-by-Step Guide
Here are more detailed instructions depending on how you booked your ticket.
Method 1: Print from Self-Service Machines at the Station
Go to the ticketing office area in the station.
Locate the self-service ticket printing machine (most stations have these). KRC
On the touchscreen or interface, choose “Print Ticket / Retrieve Ticket”. KRC
Enter either your mobile phone number (used to book) or booking reference code. Travel Moran+1
The machine might ask you to confirm departure date and route.
After confirming, press Print / Issue Ticket.
Collect the printed ticket and check that name, coach, seat, date, and route are correct.
Method 2: Ticketing Counter / Over the Counter
If the self-service machine is malfunctioning or not available, go to the station ticket counter.
Present your e-ticket confirmation, booking reference, and the phone number used for booking.
Provide your national ID or passport used during booking.
The ticketing officer will fetch your booking in their system and print the ticket for you.
Verify all details before leaving the counter.
Method 3: At Arrival (If You Haven’t Printed Yet)
If you reach the station and still haven’t printed your ticket (for example, you booked hours earlier online), you can still use the same machine or counter process above before the train departs. KRC
Use your booking details to retrieve and print.
Note: some stations only allow printing on the day of travel.
Important Notes & Tips
Arrive early — printing queues or machine issues may take time.
Keep your booking SMS or email safe; it contains your reference number.
You cannot generally print the ticket multiple times — the system may block repeat printing attempts. X (formerly Twitter)
Make sure to check all ticket details (name, date, coach, seat) as soon as you get it.
If a machine fails, go immediately to the ticket counter for assistance.
Some trains require you to print on the same day — printing in advance days before may not be possible.
FAQs
Do I need to print the ticket even if I have an e-ticket on my phone?
Yes — for SGR you usually need a physical ticket before boarding.
Can I use someone else’s ticket?
No — tickets are personal and linked to your ID during booking.
What if I lose my printed ticket after printing?
Go to the ticket counter immediately, show your booking reference and identification to request a reprint or validation.
Can I print the ticket from home or at an office?
No — printing is done at the station via machines or ticket counters.
What identification is required when printing?
Your national ID or passport (the one used during booking) is required to verify identity at printing.
