Amaco Insurance is facing serious scrutiny following a formal complaint lodged with the Consumer Protection Authority over failure to honor contractual obligations and breaches of fair trade practices.
The complaint was filed by Matis Solutions Limited, a private investigations company that says it is owed KSh 1,520,485 for services rendered between April 2023 and August 2025.
In a letter dated March 17, 2026, addressed to the Director General of the Consumer Protection Authority, the firm detailed how payments for completed investigative work were halted under questionable circumstances.
According to the letter signed by Director and Principal Officer Salome Wakore Muita, the payment process was stopped pending the involvement of a third party who has no contractual relationship with the company.
“The payment was halted pending the involvement of a third party who is neither a director, shareholder nor contractual counterparty,” the letter states, raising concerns about the integrity of the transaction process.
Muita further pointed to direct interference by Jedidah Wachira, a claims manager at Amaco Insurance. She states that during a meeting held on December 1, 2025, Wachira informed her that the payment could not proceed unless she reached an agreement with an unnamed individual described as an acquaintance or counterpart—despite that individual having no documented link to Matis Solutions Limited.
The demand for third-party involvement, Muita argues, introduces serious governance and compliance concerns, particularly because it conditions the release of legitimate payment on external influence outside the contractual framework.
“This individual does not appear in any documentation relating to Matis Solutions Limited as I am the sole entrepreneur behind the company,” Muita stated, emphasizing the lack of transparency and potential conflict of interest.
The complaint outlines what it describes as improper commercial practices, including interference with lawful payments and actions inconsistent with standard corporate governance expectations in the insurance sector.
Matis Solutions has now formally requested the Consumer Protection Authority to investigate the conduct of Amaco Insurance and its officials, determine whether the actions amount to unfair trade practices, and compel the insurer to settle all outstanding dues.
The firm is also calling for regulatory intervention, urging authorities to take enforcement action necessary to safeguard fairness, accountability, and compliance within Kenya’s insurance industry.
This case adds to growing concerns around delayed payments and contractual disputes in the sector, where service providers have increasingly raised red flags over transparency and adherence to agreed terms.
As of now, Amaco Insurance has not issued a public response to the complaint. The outcome of the investigation by the Consumer Protection Authority is expected to set an important precedent for how similar disputes are handled going forward.
