How to Unsubscribe from Safaricom Subscriptions
Safaricom subscriptions include services such as caller tunes, premium SMS alerts, gaming services, and data or content bundles. While they may be useful at first, these subscriptions can sometimes deduct airtime or M-Pesa without your knowledge. Fortunately, Safaricom provides several simple ways to unsubscribe and stop unwanted charges.
How to Unsubscribe via USSD
Dial *456# on your Safaricom line.
Select My Subscriptions.
A list of active subscriptions will appear.
Choose the subscription you want to cancel.
Confirm to unsubscribe.
How to Unsubscribe via SMS
Open your SMS app.
Type STOP and send it to the subscription’s short code (e.g., 121 for Skiza tunes).
You will receive a confirmation SMS that the service has been canceled.
How to Unsubscribe via MySafaricom App
Download and open the MySafaricom App.
Log in with your phone number.
Go to My Account > Subscriptions.
Select the active service and tap Unsubscribe.
How to Unsubscribe via Customer Care
Call 100 (prepaid) or 200 (postpaid).
Ask the customer care agent to cancel all unwanted subscriptions.
They will process it for you immediately.
Tips to Avoid Unwanted Subscriptions
Always read terms before accepting promotional pop-ups.
Avoid clicking on suspicious subscription links.
Regularly check active subscriptions with *456#.
Use the MySafaricom App to monitor your services.
FAQs
Q: Will I lose my airtime balance when I unsubscribe?
No, but you will no longer be charged for that service.
Q: Can I unsubscribe from all services at once?
Yes, through *456#, you can cancel multiple subscriptions in one go.
Q: How do I stop Skiza tunes specifically?
Send the word STOP to 811.
Q: Do I need internet to unsubscribe?
No, USSD (*456#) and SMS options work without internet.
Q: Can I re-subscribe later?
Yes, you can activate the service again if you wish.
Conclusion
Unsubscribing from Safaricom subscriptions is quick and can be done via USSD, SMS, the MySafaricom App, or customer care. Regularly checking your active services ensures you only pay for what you use.
