How to Reverse Money Sent to Wrong Paybill
Sending money to the wrong Paybill number is a common mistake among M-Pesa users. Thankfully, Safaricom has put measures in place to help customers reverse such transactions quickly and securely. Here’s what you need to do if you accidentally send money to the wrong Paybill.
Steps to Reverse Money Sent to Wrong Paybill via SMS
Go to your M-Pesa SMS confirmation message for the wrong transaction.
Forward the SMS to 456 (Safaricom’s official reversal line).
Wait for Safaricom to review the reversal request.
If successful, you’ll receive a confirmation message and the funds will be refunded.
Steps to Reverse Money via Safaricom Customer Care
Call 100 (Prepaid customers) or 200 (Postpaid customers).
Provide details of the wrong Paybill transaction, including the M-Pesa transaction code.
The Safaricom agent will guide you through the reversal process.
If the recipient has not withdrawn the funds, the money will be returned.
Using MySafaricom App
Open the MySafaricom App.
Navigate to M-Pesa → Reversal.
Select the specific transaction you want to reverse.
Submit your request and wait for Safaricom’s response.
Important Notes
Reversal success depends on whether the recipient has already used or withdrawn the money.
Always confirm the Paybill number, account number, and amount before completing any transaction.
Keep your M-Pesa messages intact, as Safaricom will require them for verification.
FAQs
1. How long does it take to reverse a Paybill transaction?
Reversals may take a few minutes to 72 hours, depending on the case.
2. Will I be charged for a reversal?
No, Safaricom does not charge customers for reversals.
3. Can I reverse money if the Paybill belongs to a company?
Yes, but it depends on the recipient company’s cooperation and whether the funds are still available.
4. What if the recipient has already withdrawn the money?
Reversal may not be possible if the funds have been withdrawn.
5. How can I avoid wrong Paybill transactions?
Always double-check the Paybill number and account details before confirming payment.
Conclusion
Reversing money sent to the wrong Paybill is possible through SMS, customer care, or the MySafaricom App. While not always guaranteed, acting quickly increases the chances of getting your money back
